Michelle Mader Email & Phone Number

Florida, United States

Miami/Fort Lauderdale Area

Charged as a senior team lead for Order To Cash (OTC) operations in Americas that generates $1.1B+ in revenue annually. Serves as a escalation point for Order Services and Sales team members who have identified process or system issues and works with IT to resolve• Understands the complete OTC life cycle in SAP• Maintains a high level of accuracy (99.6%) on all processes• Lead quarterly business reviews for process and present results to • Set up and lead regular calls with… Show more Charged as a senior team lead for Order To Cash (OTC) operations in Americas that generates $1.1B+ in revenue annually. Serves as a escalation point for Order Services and Sales team members who have identified process or system issues and works with IT to resolve• Understands the complete OTC life cycle in SAP• Maintains a high level of accuracy (99.6%) on all processes• Lead quarterly business reviews for process and present results to • Set up and lead regular calls with Ingram Micro and Channel Partners to exchange information, identify pain points and design initiatives to resolve.• Develops new process flow for new processes and new promo launches Show less

Miami/Fort Lauderdale Area

Helped create and guide new UAT and WW training department to support international order-to-cash (OTC) internal organization. Produce 263 trainings to OTC department globally in 2012 related to new products and processes and 312 trainings and 110 user acceptance tests since team’s formation in 2012• Review assigned processes and sub-processes to ensure they are thoroughly documented, leveraging Order Services template documentation.• Serve as an escalation point for Order Service team… Show more Helped create and guide new UAT and WW training department to support international order-to-cash (OTC) internal organization. Produce 263 trainings to OTC department globally in 2012 related to new products and processes and 312 trainings and 110 user acceptance tests since team’s formation in 2012• Review assigned processes and sub-processes to ensure they are thoroughly documented, leveraging Order Services template documentation.• Serve as an escalation point for Order Service team members who have identified process issues.• Deliver testing to support timely system launches.• Document new processes and/or changes to existing processes based upon business process updates provided by external teams including Business Management, Operational Systems, and IT.• Execute moderately complex test cases, report test outcomes, and compile test results to provide to Sr. or Lead UAT & Training Analyst on a defined schedule. Show less

Miami/Fort Lauderdale Area

Managed programs and ensured implementation of product launches were carried out according to objectives.• Managed and maintained two product lines with $12M annual revenue • Document new processes and/or changes to existing processes based upon business process updates provided by external teams including Business Management, Operational Systems, and IT.• Managed and maintained two product lines with $12M annual revenue.• Chaired weekly Product Action Team meetings with… Show more Managed programs and ensured implementation of product launches were carried out according to objectives.• Managed and maintained two product lines with $12M annual revenue • Document new processes and/or changes to existing processes based upon business process updates provided by external teams including Business Management, Operational Systems, and IT.• Managed and maintained two product lines with $12M annual revenue.• Chaired weekly Product Action Team meetings with global attendance over 30 to drive for commitments and dates from cross functional team members • Gathered updates and optimized use of meeting time by discussing action items / issues and any topic that required group discussion.• Ensured that Product Action Team members were kept informed by providing easy access to meeting agendas / minutes via Sharepoint. Show less

Miami/Fort Lauderdale Area

Analyzed, designed, implemented and managed business data processing applications in production planning, procurement, materials management, general accounting and planning. • Managed $185K in internal inventory, $60K inventory at vendor and $360K in disaster recovery inventory.• Performed weekly cycle count with 92% accuracy.• Created initial material set up for new product launches as well as maintaining material master in Systems, Applications and Products (SAP)… Show more Analyzed, designed, implemented and managed business data processing applications in production planning, procurement, materials management, general accounting and planning. • Managed $185K in internal inventory, $60K inventory at vendor and $360K in disaster recovery inventory.• Performed weekly cycle count with 92% accuracy.• Created initial material set up for new product launches as well as maintaining material master in Systems, Applications and Products (SAP) system.• Managed Vantive Customer Relationship Management system workflow to respond to internal and external customer requests, non-technical and technical queries, as they relate to Citrix products and technology. Show less