Madhan Kumar Email & Phone Number

Calgary, Alberta, Canada

Canada

Communicating with the business and development teams to implement the changes as per the business requirements. Performed UAT for all process changes in the QA environment, guiding the business on the enhanced processes and confirming the test results to Developers. Documenting the process changes, preparing the SOP and SOW for the new projects, and maintaining them on the internal SharePoint website.Created ServiceNow tickets and assigned them to the concerned Development team to support as per the business requirements. Also, supporting all the issues related to the system interfaces with the respective module consultants (SD, MM, and FI)Led on KPMG – KSOX audit process for all the critical processes on a quarterly and annual basis starting from evidence collection, process flowchart preparation & analysis till closure of the Audit.Worked in the SAP system to extract and circulate reports at the management level.Prepared the Business Requirements Document (BRD) by discussing and sharing with the business with the developers.Handling master data in SAP and assisting the user in SD & MM operations.Provided support from the IT side for most of the major projects handled, including the internal audits, by creating process flowcharts.Conducted meetings with various departments to understand their business process and identify the business impact as a part of cross-functional team activity.Worked with other departments and supported the day-to-day business activities on the SAP system, including master data maintenance supporting the issues faced by the business.Contributed to AS400, Dealer Portal, and Warranty System to maintain the dealers and support the business activities.Supported all the internal and external assigned tickets on time without affecting the business operations.Implemented SharePoint project in transferring all the on-premises documents to the cloud-based platform and maintaining them by providing full support to the business users.

Cambridge, Ontario, Canada

Facilitated in the 3PL environment and prepared Standard Operating Procedures (SOPs) and Process Documentation for all the processes handled by the company.Coordinated EDI messages such as 940 on Ship Order, Inbound and Outbound 856 for Shipment confirmation, and Inbound 944 for Goods Receipt confirmation from 3PL.Supported Inbound 850 failed IDOCs, such as analyzing and reprocessing the IDOCs.Managed Master Data such as Material Master, Vendor Master, Customer Master, Customer Material Info Record, Purchase Info Record, Bill of Material, and Output Master Data for Customer Billing and coordinated with the 3PL team with their Master Data templates, Procure to Pay (P2P) and Order to Cash (O2C) process.Extract Inventory report with 846 EDI messages and reconcile with the Manhattan WMS system.Established business process and training documents for Inventory Management.Led the year-end physical inventory count process, periodic counting at the warehouse, and posted cycle counts with the warehouse.Facilitated in the warehouse on classifying Material – ABC classification, Subcontracting receipts, and issuing components to Subcontractors.Coordinated Inventory adjustments in EDI 947 message failures, 3PL on Inbound EDI 944 Goods Receipt failures.Designed Process Flowchart, Work Instructions, Master Data Request Template, Data Analysis, and reports generation.Supported CSR team on sales orders, Pick tickets, 3PL on Inventory Reconciliation issues, weekly Analysis meetings with businesses on Inventory reconciliation, and training and support.Created training documents and trained users on the business process.Facilitated End-to-End Sub-contracting purchasing process and implementation, Plant-to-Plant Stock Transfer Orders.Analyzed and handled Dispute Management for significant customers and recovered immense dollar value for the organization.Handling the SharePoint List and providing weekly updates to the management on the status of SOPs as part of B.E.S.T. 2.0

Cambridge, Ontario, Canada

Inventory management for all types of consumer products and performed yearly physical inventory check process.Replenishment of products in the warehouse.Merchandizing the products daily and managing the floor plan.Serving the customers based on their requirements every day.Running store promotions during the week and for weekend deals.Received the stock every week and verified them through the BOL document.

Chennai, Tamil Nadu, India

Provided customer services to North American client NOKIA.Creating master data such as, material and vendor master in SAPHandling Purchase Requisition and Purchase Order for North American client HTC.Analyzed the reports on weekly and monthly basis.Handled customers by interacting with them through client meetings.

Chennai, Tamil Nadu, India

Played a pivotal role in EMS – Electronic Manufacturing Service and ODM – Original Design Manufacturing environment.Created ECO, MCO, EWI, Deviation, and BOM configuration in Agile PLM software.Created SOP documents for the Manufacturing department.Led as a Subject Matter Expert (SME), conducted team meetings, and trained the employees in the end-to-end process.Facilitated with the warehouse on Physical Inventory counting regularly.Assisted in cycle count operation based on ABC classification.Experience in handling Project stocks and Customer stocks in SAP. Excellent quantitative analytical skills with the ability to analyze, sort, and manipulate information in Microsoft Excel documents.Coordinated in the Value Stream Mapping (VSM) process to eliminate inefficient steps.Supported processes related to target dates to increase team efficiency.Coordinated with various design, planning, procurement, and production teams to implement the changes.Trained site engineers on ECO and MCO processes.Participated in weekly plant meetings to address concerns on BOM and other process-related queries.