- Partnering with Business/ Process Owners to determine requirements, and prioritizing it to take it up with in house Technology team to provide required applications- Defining success metrics to measure the impact of each Digital initiatives until Business as usual.- Driving key digital initiatives by creating and managing Program/Project plans to ensure deadlines are met by continuously prioritizing tasks- Demonstrable experience in timely delivery of projects, within scope and… Show more - Partnering with Business/ Process Owners to determine requirements, and prioritizing it to take it up with in house Technology team to provide required applications- Defining success metrics to measure the impact of each Digital initiatives until Business as usual.- Driving key digital initiatives by creating and managing Program/Project plans to ensure deadlines are met by continuously prioritizing tasks- Demonstrable experience in timely delivery of projects, within scope and budget, by identifying and handling complexities of Functional and Non Functional Requirements- Providing support post-release with addressing queries and devising strategies to improve adoption. - Create and update project documents (BRD/FRS/Use Case Documents/ UAT status/ Go Live plan) throughout the lifecycle and provide progress reports as and when needed to the stakeholders on timely basis- Keep track of all quality parameters, including NDAs, MSA/ SLA & KPIs, and undertake necessary actions to resolve issues- Developing and delivering training to a wide variety of audiences for the new initiatives undertaken to drive Change Management across organization.Key Digital Initiatives managed:* API based payments solution called Straight Through Bank payments where we integrated our Lending application with the HDFC and SBI Banks* ENACH mandate integration with HDFC Bank to provide instant authentication of the Mandates using Debit Card or Internet Banking* Digital Document Execution solution where integrated our Lending application with National E-Governance Services Ltd to provide seamless eStamping and Aadhaar based eSigning * Digital KYC solution where we have real time integration with NSDL, CERSAI, Hyperverge & Digio to provide a Complete Digital KYC suite* Sundaram Credit Line – preapproved Customer list whom we planned to extend line of credit where Customer can avail using SF Customer Portal application at their convenience anytime (End to End Digital Journey) Show less

- Prepare the Dynamic Project Plan with the various activities involved in the process along with requirement analysis for preparation of the detailed Requirements document- Facilitate discussions and brainstormed with the all stakeholders to prepare complete process flow and replicated the same in Swim lane Process flow methodology to describe each business activities for management approval and pilot launch- Coordinate with the various stakeholders to complete the activities… Show more - Prepare the Dynamic Project Plan with the various activities involved in the process along with requirement analysis for preparation of the detailed Requirements document- Facilitate discussions and brainstormed with the all stakeholders to prepare complete process flow and replicated the same in Swim lane Process flow methodology to describe each business activities for management approval and pilot launch- Coordinate with the various stakeholders to complete the activities as per the project plan within the adhered timeline for Go live/ Kickoff process. - Prepare MOM after each meeting and assigned owners to each task for managing key activities/ tasks and followed up till completion Key Projects managed:* Debt Collection Management Process for Sundaram Plus Portfolio - where end to end outsourced debt collection model for Sundaram Plus portfolio (Serves risky customer segment with no proper credit history/ ratings). Involved Call Center for soft bucket collection, agencies for greater than 30 DPD delinquencies, tracking performance of them and with help of data analytics projected the performance month on month for review and action plan. Played pivotal role in development of in house Collection CRM and online receipting tool to facilitate the collection agencies.* Campaign Management & Lead Generation through Digital Channels - Involved in process setup for the Business operations for the lead fulfilment process through different online channels. Managed the external service providers like BankBazaar, CarDekho as channel lead source partner and Rage Communications for running the targeted Google ads campaign* Implementation of CRM for Campaign Management - Involved in process of preparation of the Requirements document for customizing Microsoft Dynamics for lead management. Show less

To improve the productivity by enhancing operational efficiency of backend policy approval process

- Compile production schedule for weekly targets along with the production head, created reports forinventory and notified the inventory manager regarding replenishment.- Specialize in production of microprocessor based numerical relays comprising of PCB assembly processsuch as SMT mounting, re-flow soldering of THT components and performed testing and quality check forthe numerical relays.- Act as a liaison between the Production team and the Logistics team, to make sure… Show more - Compile production schedule for weekly targets along with the production head, created reports forinventory and notified the inventory manager regarding replenishment.- Specialize in production of microprocessor based numerical relays comprising of PCB assembly processsuch as SMT mounting, re-flow soldering of THT components and performed testing and quality check forthe numerical relays.- Act as a liaison between the Production team and the Logistics team, to make sure all deliveries weredone as per the standard procedure. Show less

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