Madhankumar S Email & Phone Number

Mumbai, Mh, In

Bengaluru, Karnataka, India

Mangaluru, Karnataka, India

• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• Establish and maintain a key control system for the department.• Operate radios efficiently and professionally in communicating with hotel staff.• Ensure the proper use of radio etiquette within the housekeeping department.• Conduct monthly and quarterly housekeeping inventories on a timely basis.• Ensure guest privacy and security by correctly.• Train and review all 'House Safety' rules and procedures with housekeeping staff.• Motivate coach counsel and discipline all Housekeeping personnel.• Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.• Focus the Housekeeping Department on its role in contributing to the guest service scores.• Maintain and monitor 'Lost and Found' procedures and policies according to standards.• Conduct daily morning meeting with staff.• Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.• Perform any other duties as requested by the General Manager.

Goa, India

• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• Establish and maintain a key control system for the department.• Operate radios efficiently and professionally in communicating with hotel staff.• Ensure the proper use of radio etiquette within the housekeeping department.• Conduct monthly and quarterly housekeeping inventories on a timely basis.• Ensure guest privacy and security by correctly.• Train and review all 'House Safety' rules and procedures with housekeeping staff.• Motivate coach counsel and discipline all Housekeeping personnel.• Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.• Focus the Housekeeping Department on its role in contributing to the guest service scores.• Maintain and monitor 'Lost and Found' procedures and policies according to standards.• Conduct daily morning meeting with staff.• Establish with Operation Manager's approval any additional standards as needed for the Housekeeping Department.• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.• Perform any other duties as requested by the Operation Manager.

Madurai, Tamil Nadu, India

• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• Establish and maintain a key control system for the department.• Operate radios efficiently and professionally in communicating with hotel staff.• Ensure the proper use of radio etiquette within the housekeeping department.• Conduct monthly and quarterly housekeeping inventories on a timely basis.• Ensure guest privacy and security by correctly.• Train and review all 'House Safety' rules and procedures with housekeeping staff.• Motivate coach counsel and discipline all Housekeeping personnel.• Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.• Focus the Housekeeping Department on its role in contributing to the guest service scores.• Maintain and monitor 'Lost and Found' procedures and policies according to standards.• Conduct daily morning meeting with staff.• Establish with Operation Manager's approval any additional standards as needed for the Housekeeping Department.• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.• Perform any other duties as requested by the Operation Manager.

Tamil Nadu, India

Conducting Theory & Practical Classes in Housekeeping as per the prescribed curriculumINDUSTRY BASED CURRICULUMAt all levels of study, extreme care is taken to ensure that all the students get enough opportunities to be able to satisfy oneself. The students are engaged in international case studies, essay writing and presentation skills with emphasis on citation, referencing and bibliography.ANALYTICAL THINKINGIn the year 3 the students are challenged intellectually to develop their analytical thinking, sense of responsibility and their holistic approach to solving business problems in the real world.RESEARCH WORKStudents are also urged to undertake research, analyse results and compile working models related to hotel & hospitality catering industry operations during level three.

Maldives

To provide courteous, professional, efficient and flexible service at all times, following hotel Standards of Performance. To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work as per Master Task List. To have a complete knowledge of chemical products and their proper and economical use. To be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the Hotel as assigned. To have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation. To inspect all arrival villas, check outs, VIP’s and long stay guest rooms in designated areas daily. To inspect all facilities, furniture and fixtures and report any damage to the Housekeeping Manager. To co-ordinate with the Front office V.I.P rooms, unexpected departures, early arrivals and extended stays and room changes. To distribute and control the use of master keys. To ensure proper handling, storage and receiving of Lost & Found items To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage To inspect all guest corridors, service areas, lift landing areas and fire stairs for cleanliness daily. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To have a thorough understanding and knowledge of all Rooms related service and product and the ability to up sell alternatives. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. To monitor operating supplies and equipment and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Holiday Inn Olaya, Riyadh, Saudi Arabia

To maintain the Daily Log book To assist the Housekeeping Manager in planning the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business. To submit all guest / employee incident reports. To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures. Housekeeping and Engineering To ensure that the work place is kept clean and organized, both at the front as well as the back of house. To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet. Employee Handling To regularly assist in identifying training needs and plan training programs for the employees. To ensure that the place of work employees are Multi Skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan. To liaise, schedule and inform Department Head and Human Resources Department of all training sessions. To perform the Departmental Trainers function in the Department assigned. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departments Operations Manual. To ensure that all employees maintain a high standard of personal appearance and hygiene at all times. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules & Regulations. To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. To assist in the training of employees ensuring that they follow the correct standards and methods of service are maintained as stated in the Department’s Operation Manual.

Mumbai, Maharashtra, India

Baa, Maldives

• Promoted and transferred from Four Seasons Hotel Mumbai to Four Season Resort Maldives. • Prepare all reports, Task sheet for the room attendants and pool attendants.• Receiving guest requests and following up and passing to concern person to reach.• Minibar management includes posting bill according to consumption for concern guests, stock inventory, Wastage control, making purchase order, receiving from store, stocking the pantries and daily inventory, discrepancy etc.• As a senior attendant provided personalised service to High profile guests and Famous Personalities.• During Crunch time assisted in laundry operations for flawless and timely service to guests.• Utilize the telephones adhering to Four Seasons Standards, properly use all forms in the department ensuring they are legible and understandable. • Report any safety, security or maintenance problems immediately, keep the office neat and orderly at all times, expedite any guest requests as quickly as possible and notify management if any guest service is hampered. • Coordinate between Front Office and Housekeeping Teams, assist management in administrative work as directed. To respond properly in any hotel emergency or safety situation. • Perform other tasks or projects as assigned by hotel management and staff. To type correspondence, reports, etc., which includes composition of letters and memorandums. To open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response. • Handle telephone calls for the executive offices following the standards of Four Seasons Hotels. Ensure proper and correct communication between executive office and other staff, to take minutes when requested and maintain files. • Update and maintain the Corporate Policy Manuals and the hotel policy manual as directed. Maintain confidentiality in all matters relating to the Hotel, Home Office, owners, etc.

Mumbai Area, India

• Sorts, processes and folds Rooms and F&B linens such as sheets, towels, table clothes, and napkins.• Sorts used linens into appropriate categories for washing. Sorts out stained or torn linen. Loads and unloads driers.• Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out. Feeds washed linens into ironer. Retrieves folded linens and stacks or hangs clean linens as appropriate.• Sorts clean towels, rugs and robes. Uses towel folder and manual folding for bath towels, washcloths, rugs and robes. Places folded product on appropriate rack.• Operates and maintains folding equipment. Reports any problems or deficiencies to manager.• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.• Works harmoniously and professionally with co-workers and supervisors.• Assists with responsibilities and duties in the absence or heavy volume in the areas of Valet Dry Cleaning and Housekeeping.• Communicate comfortably and clearly to guest.• Able to work in a fast-paced environment.• Provide exceptional service according to standards.• Sorts, processes and finishes Guest Clothing and Employee Uniforms to exacting standards. • Retrieves and delivers clothing from Guests for processing.• Trained to follow SOP and maintain the standards in discharge the duties of washing, drying, pressing, packing, delivering, dry cleaning, room linen and F&B linen processing. • Strong eye for detail.• Chosen as a Certifies departmental trainer to train other staff members to deliver the Four Seasons Standard service to guests.• Promoted and transferred to Four Seasons Resort Maldives.

Chennai Area, India

• Responsible for cleanliness of facility and furnishings under guidance from housekeeping management• Relay all pertinent information/issues/needs/ideas about cleaning to staff members as appropriate• Complete all daily housekeeping rounds as instructed by housekeeping management, Including special assignments such as floors, windows, and “deep cleaning” as appropriate• Regularly vacuum, clean glass, empty trash, sweep and dust as needed• Attend required employee staff development meetings/programs.

B.Sc.,, Hotel Management And Catering Science, A

Activities and Societies: Blood Donor, Rotract Member holded 3 differnet positions during my college period.

Science And Mathematics