Madhan Seshadri Krishnamoorthy Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Excited to onboard Softura as Vice President - Delivery & Operations and work with a wonderful leadership team as well a very skilled and enthusiastic team on the ground delivering some great value to customers through projects.

Chennai Area, India

Manage and deliver multiple programs in CRM & CPQ successfully, primarily Salesforce & Apttus. Build and manage the CPQ practice comprising Apttus, Vlocity & Salesforce CPQ.Respond to proposals, train and build a team of certified individuals across practice. From 1500+ to 2500+ Salesforce & Vlocity certifications that helped in platinum partnership.Involved in partnership programs with Salesforce, Apttus & Vlocity and their professional service requirements as well. Identify & on board professionals across various levels, mentor team and create a positive environmentImportant Achievements30% growth across several accounts under Manufacturing & Automotive customer accounts. Reinstate confidence and deliver successfully on multiple BFSI customer accounts that were in RED.Consistent CSATs of 5/5 on several Salesforce implementations under my purview. First to pick up the Vlocity technology stack and create a pool of 50+ folks on to different programsSuccessful CPQ implementation for TaaS (Telecom as a Service) program for a telecom provider in NZ.Sales Cloud & Service cloud implementations and support for Aerospace customers across US & Canada, Sales Cloud implementation for a telecom customer in Austria

Chennai Area, India

Solution Center Manager with over 15 projects concurrently across multiple accountsRespond to RFP & contracting for new programs - Fixed Price, T&M and Staff augmentation Program initiation with customer stakeholders, setting up expectations & defining success factorsProcess definition, tools, checklists, metrics, reviews and achieve compliance score over 80% Daily status review, weekly dashboards with team, periodic senior management reviewsManaging execution dynamics, change requests, risks & dependencies, escalation resolutions Track and manage variances, quality metrics and initiate corrective actions, program resetsProduct quality and high customer satisfaction score consistently at 4.0 and aboveMonthly revenue forecast and recognition, billing as per contract on time and per milestoneRevenue submission for all the programs every month by 5th working day maxProject profitability over 60%, effective resource utilization over 90%Staffing: Planning, Recruitment, Training, Bulge mix, Cross functional Goal setting, mentoring, appraisal, retention & performance improvement plansImportant achievements and programsRolled under COO to stream line delivery operations through reviewing programs & resolving blockers. Brought leakage to less than 3% from over 12% in two months.Delivered 30+ projects in 2 years, increasing revenue from $100K to $350K for a cosmetic giant on initiatives across brands.Delivered successfully a multi platform, multi tenancy application for a solution provider for admissions management for educational institutionsManaged the flagship internal application for end to end tracking of all projects, its metrics and reports, optimizing the project creation time by 50% .Managed successfully 10+ legacy application migrations concurrently in different tech stacks into a common Cloud infrastructure in 8 months Delivered a complete UI revamp and technology migration for Patient Care Reporting provider in 9 months

Chennai, Bengaluru

For 2.5 years, managed the entire Reporting domain for Prepaid solutions to maintain periodic Standard reports, develop custom reports for major clients, resolve trouble tickets & performance optimizationSome of the key projects were Barclays Scrum, AMEX Reporting Scrum, Visa & MC QAR enhancements, Reg E Compliance, ABS.

Chennai Area, India

Preparation of Functional Specifications & Design documents for projectsMaintain different project plan artifacts such as overall Project Management Plan and Quality Plan, Life cycle model & Interaction model, Business Continuity Plan artifactsProject Estimation, Schedule & Risk ManagementDesign solutions, development, peer review of design and codeMaintain Issue trackers, defect trackers & Trace-ability matrices related to each project enhancementsProvide several weekly & monthly reports & participate in Monthly project reviews with PMO

Chennai Area, India

Preparation of Program Specifications & Design documents for projectsLead several modules of the projectEffort Estimation and maintain schedule for each moduleDesign solutions, development, peer review of design and code, peer testingMaintain Issue trackers, defect trackers & Trace-ability matrices related to each module

Chennai Area, India

Interact with client for project requirementsPreparation of Program Specifications & Design documents for projectsLead several modules of the projectEffort Estimation and maintain schedule for each moduleDesign solutions, development, peer review of design and code, peer testingMaintain Issue trackers and defect trackers related to each module

Master’S Degree, Master Of Computer Applications

MCA through ICE, University of Madras

Bachelor’S Degree, Mathematics