Provide strategic direction and leadership for the overall operations of all three companies within the Group.Collaborate with department heads to ensure alignment with organizational goals and objectives.Identify opportunities for process improvement and efficiency enhancement across various operational functions.Develop and implement standardized processes and procedures across the organization to ensure consistency and efficiency.Act as the owner of SOPs, continuously reviewing and updating them to reflect industry best practices and organizational needs.Work closely with department heads to ensure SOPs are effectively communicated and followed.Oversee and manage payroll processes for all companies within the group.Ensure accuracy, compliance, and timeliness in payroll operations.Collaborate with the Finance team to streamline payroll-related financial processes and reporting.Provide leadership and strategic guidance to the IT department.Collaborate with IT leaders to implement technology strategies that support business objectives.Oversee the development and maintenance of IT systems and infrastructure.Collaborate with cross-functional teams to identify and implement initiatives that drive operational efficiency and effectiveness.Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.Take on additional responsibilities and projects related to operations management, as needed.

Support the project team in the validation of customer's requirements and mapping to HRPTA functionalitiesDesign and document innovative solutions to solve customers’ business needsGuide the configuration of the SKBL application to meet customer’s business requirementsAct as subject matter expert (SME) on strategic implementationsLead internal project meetings and provide status on progress of activities and deliverablesConduct peer reviews and other internal project quality assurance activitiesWork with customers to implement best practices in preparation for rollout of the SKBL solutionDesign and document solutions and contribute to a solutions repositoryDocument best practices and share with the the subject matter expert (SME) program in at least one area ofexpertise (HR, Payroll, Benefits)Participate in Continuing Education sessions; lead Implementation best practice sessionsBe fully versed on new and/or enhanced functionality in each product releaseMentor consultants on best practice implementation of new product features and functionality\Support the sales cycle through solution review and feedback and assistance with scoping and estimationParticipate in prospect discussions regarding solution overview and implementation considerations.

Design and document solutions and contribute to a solutions repositoryDocument best practices and share with the Practice Lead the subject matter expert (SME) program in at least one area of expertise (Payroll, Benefits, WFM)Regularly participate in internal process improvement initiatives Focus on Continuing Education Contribute to internal knowledge share; review questions and provide feedback on a continuous basis Participate in Continuing Education sessions; lead Implementation best practice sessionsComplete new release training on a timely basis; be fully versed on new and/or enhanced functionality in eachproduct releaseMentor consultants on best practice implementation of new product features and functionality

Evaluated suppliers to maintain cost controls and improve operations.Implementation of control systemsImplementation of Inventory Management System.Implementation and integration of a Web-Based ordering system Introduced new methods, practices and systems to reduce turnaround time.Increased profit by streamlining operations.Led improvement initiatives to advance operational efficiencies and increase revenue.Planned and resourced personnel and logistics for operations component exercises resulting in highly trainedpersonnel ready to act quickly in critical roles.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiencyand help company evolve and grow.

Developing and overseeing SMART metrics for hardware, software, and storageEnsuring strategic capacity planningManaging all or part of the IT department, including directly supervising some employees, hiring certain members, and handling employee concerns and performanceCommunicating with the technology team and other departments as collaboration requiresDetermining business requirements for IT systemsCoordinating IT activities to ensure data availability and network services with as little downtime as necessaryOverseeing departmental finances, including budgeting and forecastingImplementing policies that are chosen by executives and reporting back to the C-suite levelIdentifying security vulnerabilities and eliminating them with strategic solutions that increase data securityDirecting and supporting the implementation of new software and hardwareIdentifying and recommending new technology solutionsManaging the organization’s help desk (internal, external, or both)

Improve the operational systems, processes and policies in support of organization's mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Oversee overall financial management, planning, systems and controls.Management of agency budget in coordination with the Executive Director.Development of individual program budgetsInvoicing to funding sources, including calculation of completed units of service.Payroll management, including tabulation of accrued employee benefits.Disbursement of checks for agency expenses.Organization of fiscal documents.Regular meetings with Executive Director around fiscal planning.Supervise and coach office manager on a weekly basis.

In cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/businesscontinuity planning to offices and staff in multiple operating, business and functional units.Responsible for local inventory maintenance and software license management.Monitors security compliance in accordance with TIS standards, policies and procedures.Responsible for maintenance of systems documentation such as Technology and Information Systems operations manuals.Serve as the technical and communications liaison to and from stakeholders and office key users for Technology and Information Systems communications, initiatives, needs assessments, etc.Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other softwareProvide new staff with PC/account setup and orientation.Provide escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.Perform complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.Provide consulting/training/education services such as data management and staff training/orientation for standard systems.Serve as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.Responsible for local IT vendor, contract and outsourcing management.Perform appropriate duties associated with division and TIS project-based activities. Provides backup for other TIS Operations Managers in the region. With Technology and Information Systems, participates in the identification, development and communication of new technology standards and best practices as appropriate.

Analyse client requirements and document functional terms of referenceConduct feasibility studies and develop requirements for new systems and enhancements toexisting systems so as to ensure the system design fits the needs of the usersDraft user acceptance testing documents and assist client during UAT sign off of new systemfunctionalitiesSmart cards experience: Gemalto Payflex cards, Gemalto SAM cards, Basic cards, ACOS SAMcardsAssist client in streamlining their business process and assess reporting requirementsCoordinate projects and tasks as per company’s priorities, targets and internal teamsLead overall execution of projects and activities assigned to a product specialist to deliver on keymilestones and deliverablesSpot and creatively solve complex functional operational and technical issuesContinually refine best practices for the integration of company’s cultureTranslation of end user needs into technical specification (Tightly coupled with productSpecialist and Product Technical Expert)Ensure client support both before and after salesLead software implementation at client sides and responsible for the software sign offCarry out system pilots for clientsEnsuring effective quality control processes are in place to monitor deliverables produced.Responsible for identifying, analyzing, measuring and managing project risksProjects:Uganda Wildlife AuthorityImplementation of Phase 1 Go-Live in Wildlife National Parks (On-Site Implementation, June 2014)- Set Up of servers (Linux, MySQL, Windows)- POS deployment (Verfione, Magic Series, Ingenico) and Front Office implementation- Training of Staff- Setting up of DB replicationKenya Wildlife Service- Migration of Headquarters Server (New server + New Linux OS)Ngorongoro Conservation Area Authority- Meeting with 3rd Party applications developer for integration of MyPark environment withAccounting Systems- On-Site visit to Arusha Office for upgrade and commissioning of new hardware.

Plan, develop and implement strategy for operational management and development so as to meet agreed organisational performance plans within agreed budgets and timescales.Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.Manage and develop direct reporting staff.Manage and control departmental expenditure within agreed budgets.Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organisation.Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team.Ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

Responsible for analyzing workflow, access, information, and security requirements; designing system infrastructure in accordance to business requirements; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.Planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures; secured system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.Upgraded system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.ProjectsMauritius Terminal Rollout & IT Operations implementationParticipated actively in configuring Altura terminals for roll-out at retailers’ before deadline date, assisted Quality Assurance and IT Operations departments in testing and customising all IT Operation-related procedures.Lottotech ISO 27001 / ISO 27002 CertificationParticipated in developping ISO-based procedures/processes for the IT Operations department, provided all requested information and documentation to external auditors in accordance to development of ISO certification of Lottotech., setting up processes in compliance to ISO certification for the IT Operations department.Lottotech Madagascar Lottery ImplementationServer implementation for project, assisted Quality Assurance and IT Operations departments in testing and customising all IT Operation-related procedures, developed processes for IT Operation involvement in on-line Loto game draw procedures, designed and conducted training regarding Instant Product System for Malagasy staffs (Warehouse and IT)

1st level Troubleshooting of Firewall related issues1st level Troubleshooting of Proxy related issues1st level Troubleshooting of Microsoft Exchange related issues1st level Troubleshooting of Messaging Relay related issues1st level Troubleshooting of Lotus Notes related issuesMonitoring of Orange Business Servers via Patrol Central and NetcoolResynchronisation and activation of Blackberry and SecureIDEnsuring that all computers and software of agents are working fine

ProjectsCaudan 3eZone & University of Mauritius Wifi Project LeaderInstallation and configuration of Windows 2003 Server, MS-SQL and wireless access points for 3eZone, assuring day-to-day running up of system, monitoring/troubleshooting users logged on system.Club Méditerranée La Pointe aux Canonniers Wireless Implementation Assistant Project LeaderInstallation and configuration of Redhat Linux Server, Nomadix, Routers, DSLAMs, Access Points and Netrhino. Configuration and Implementation of IAC Box, on-call support, Monitoring day-today running of system, server remote assistance, training of hotel staff for first level troubleshoots.Sugarbeach Resort Wireless Implementation Assistant Project LeaderInstallation and configuration of Windows 2003 Server, Alcatel Layer 2 and 3 switches and Cisco access points, VLAN configurations, implementation of IAC Box, on-call support, training of hotel staff for first level troubleshoots.Other ProjectsMaintaining Labourdonnais Waterfront Hotel, Oberoi Hotel, Taj Exotica Resort, Club Méditerranée Albion, Le Telfair Golf and Spa HSIA setup, implementation of wireless link from MTC to MTML on Cisco Bridges. Troubleshooting, maintaining and monitoring network infrastructure between remote sites for Cargo Handing Corporation Ltd. Maintaining and Troubleshooting WMA Network infrastructure. Troubleshooting and Maintaining Network Infrastructure for IVTB and remote sites. Implementation and troubleshooting network Infrastructure for Anahita Resort. Maintaining network connectivity for St-Geran Hotel, La Pirogue Hotel, Belle Mare Plage Hotel and Soniawear Ltd.