Madhava Kumar Mvs Email & Phone Number

Markapur, Ap, In

Mysore, Karnataka, India

Bangalore Urban, Karnataka, India

As a Digital Interaction Advisor at [24]7.ai, I specialized in managing online chat processes to provide exceptional customer support to clients in the USA. My role encompassed a wide range of responsibilities aimed at enhancing customer satisfaction and ensuring smooth transactional experiences. Key responsibilities included: Customer Support, Sales Assistance, Order Management, Payment Issue Resolution, Refund Processing, Customer Satisfaction, Problem-Solving, and Team Collaboration. This… Show more As a Digital Interaction Advisor at [24]7.ai, I specialized in managing online chat processes to provide exceptional customer support to clients in the USA. My role encompassed a wide range of responsibilities aimed at enhancing customer satisfaction and ensuring smooth transactional experiences. Key responsibilities included: Customer Support, Sales Assistance, Order Management, Payment Issue Resolution, Refund Processing, Customer Satisfaction, Problem-Solving, and Team Collaboration. This role at [24]7.ai allowed me to develop and hone my customer support skills, providing me with a solid foundation for future opportunities in customer service and sales support roles.In Customer Support, I engaged with live customers through online chat, addressing their inquiries and providing solutions to their problems. This required a deep understanding of the company's products and services, as well as strong communication skills.For Sales Assistance, I guided customers through the purchasing process, provided product recommendations, and helped enhance sales conversions. Order Management involved monitoring and managing order statuses, facilitating order retrieval, and ensuring timely updates to customers.Payment Issue Resolution required identifying and resolving payment-related issues, including processing errors and transaction discrepancies.Maintaining high levels of Customer Satisfaction was a key focus, involving delivering prompt, professional, empathetic support to ensure customers felt valued and heard.This role at [24]7.ai allowed me to develop and hone my customer support skills, providing a solid foundation for future opportunities in customer service and sales support roles. I developed strong communication and interpersonal skills, excellent problem-solving abilities, and a deep understanding of the sales and order fulfillment process. These skills are highly valuable in customer service industry, I'm confident they will be beneficial in my future roles. Show less

Bachelor Of Technology - Btech, Mechanical Engineering, 74%

Activities and Societies: Internship at NATIONAL INSTITUTE OF TECHNOLOGY- TIRUCHIRAPALLI. First prize for paper presentation in TECHNMBLE.

Diploma Of Education, Mechanical Engineering, 84%

Activities and Societies: Academic excellence awards for 3 times successively.

Ssc, 9.2 Gpa