Leading Quality Assurance team - to address Plant Quality, Customer complaints, Quality System and SQA activities of multiple Production Units engaged in different product segments. Responsible for maintaining of ISO 9001 Quality System requirements as Management Representative. Successfully got certification as per Quality Management System requirement ISO 9001:2015.To maintain K100 System requirements as Quality Champion across Plants. Systemic closure of customer complaints… Show more Leading Quality Assurance team - to address Plant Quality, Customer complaints, Quality System and SQA activities of multiple Production Units engaged in different product segments. Responsible for maintaining of ISO 9001 Quality System requirements as Management Representative. Successfully got certification as per Quality Management System requirement ISO 9001:2015.To maintain K100 System requirements as Quality Champion across Plants. Systemic closure of customer complaints thro’ 8D & Effectiveness monitoring across production units. Drive towards Mission Zero ePPM drive across PUs – to address Customer complaints. Over three years reduced Customer complaints from 600 to 150 PPM and Internal rejection from 65000 to 18000 PPM.Liaison with other Global Plants to address the Localisation of products and Customer complaints due to import items. Show less

Customer liaisoning, work flow automation and standradisation. Implementation of best practices and Horizontal deployment across various plants. Systemic closure of customer complaints & Effectiveness monitoring Periodic review of MIS of various plants & initiate improvement measures & trackingTo ensure Quality System requirements and periodic audits of PlantsMonitoring & improving customer driven targets, in house rejection / rework reduction