Madhavan M Email and Phone Number

Desktop Support Engineer with over 3 years of experience providing technical support in fast-paced corporate environments. Skilled in troubleshooting hardware, software, and network issues, achieving a 90% first-time resolution rate. Adept at communicating complex concepts to non-technical users, enhancing customer satisfaction by 20%. Proficient in Azure, Office 365, and Active Directory. Proven ability to manage tickets efficiently, contributing to a 15% reduction in average resolution time. Passionate about continuous learning and technology adaptation.