Senior Fraud and Claims Operation Representative at Wells Fargo, Chennai with over 4+ years of experience. A Diligent Operations teamrepresentative dealing with fraud and non-fraud disputes for the customer, raising chargeback for the disputed transactions andissuing credit for claims.Handling Debit Cards and Credit cards disputes & issuing credit and chargeback for VISA cards and GL Account.Prepared reports for management as required. Resolved customer disputes with the correct resolution code and error-free Current experience • Finding resolution of escalated customer issues and complaints.• Conducting periodic reviews of existing customer files to ensure ongoing compliance with KYC regulations.• Conducting thorough investigations into suspected fraudulent activities, utilizing advanced tools and techniques to identify underlying causes and implement solutions to prevent recurrence.• Maintaining accurate records of escalated cases and ensure compliance with regulatory requirements.• Resolving escalated card disputes promptly and effectively to ensure customer satisfaction and mitigate financial losses.• Providing exceptional customer support by offering timely updates, clear communication, and empathetic assistance throughout the dispute resolution process.• Collaborated closely with internal teams to address customer concerns and mitigate potential risks.• Implementing quality assurance measures to minimize errors and improve data integrity within the KYC process.• Utilized analytical skills to analyze customer accounts and transaction histories, identifying patterns and trends to inform decision-making.Performed special projects to improve process efficiency.1. "Expert in Resolving Escalated Customer Issues & Complaints"2. "Compliance Specialist Ensuring KYC Regulation Adherence"3. "Advanced Fraud Investigator & Solutions Implementer"
