Madhavan Balakrishnan

Madhavan Balakrishnan Email and Phone Number

Head of Customer Service @ Haier Gulf
Dubai, AE
Madhavan Balakrishnan's Location
Dubai, United Arab Emirates, United Arab Emirates
Madhavan Balakrishnan's Contact Details

Madhavan Balakrishnan personal email

About Madhavan Balakrishnan

Madhavan Balakrishnan is a Head of Customer Service at Haier Gulf. They possess expertise in interior design, team building, appraising, customer contact, consulting and 219 more skills. They is proficient in Hindi and English.

Madhavan Balakrishnan's Current Company Details
Haier Gulf

Haier Gulf

View
Head of Customer Service
Dubai, AE
Website:
haier.com/in
Employees:
5081
Madhavan Balakrishnan Work Experience Details
  • Haier Gulf
    Head Of Customer Service
    Haier Gulf
    Dubai, Ae
  • Haier Gulf
    Head Of Customer Service
    Haier Gulf Mar 2023 - Present
    Dubai, United Arab Emirates
    Establish regional omnichannel contact center for customers to connect, control service partners and implement Haier regional service standards.Build maker (Brand) service operation in the region and governing it as per policies and procedures. Create required regional service network (ASP, DSP) and provide customer service achieving benchmarked KPI's.Build spare parts stock at 3PL storage and with ASP's to cater to the region as per agreed SLA's.Budgeting, P&L management, revenue generation and cost control.Devising Business Plan (short & long term) along with policies and procedures to be implemented for the region.Liase with HQ and factories for product performance, quality issues, inspection and improvements.Monitoring and reporting to regional and HQ heads on regional operation environment, performance, KPI's, course corrections, legal considerations and risk assessment.
  • Nikai Group Of Companies
    Head Of Service & Quality
    Nikai Group Of Companies Sep 2021 - Mar 2023
    Dubai, United Arab Emirates
    • To Lead and guide the service operations team in UAE, Oman, KSA, Qatar & foster collaboration within the team.• To work in close collaboration with Chairman, CEO & VP of respective regions planning service operation and devising and achieving targets, efficiency, and revenues.• To device service improvement plans for the region in agreement with top management and implement.• Ensure service infrastructure is in place for respective countries according to the local business requirements.• Ensure self-sustainability and as full profit center Service operations.• To plan and recruit, cessate manpower as per business requirements.• Ensure sufficient stocking of parts from factories to cater to service needs.• To monitor product performance, quality issues and escalate to product management team for continuous quality improvement.• Ensure necessary RMA claims are made with factories for quality failures.• Device SLA’s for Product management team to ensure compliance with factories as per requirements.• Appraise Product management team to continue or discontinue with products, factories based on product quality performance.• Management representative for ISO 9001: 2015 group certification and maintenance.• Ensure full compliance of operations with rules, regulations, policies, and company’s operational strategies.
  • Techno Blue Qatar - Samsung Distributor
    Head Of Service & Installation
    Techno Blue Qatar - Samsung Distributor Mar 2015 - Sep 2022
    Qatar
    • To Lead and guide the service operations team and foster collaboration within the team.• To work in close collaboration with top management and suppliers to successfully deliver service operations, RAC/CAC installation services, Parts, B2B, AMC business and call center.• Elaboration and implementation of strategies for the development of various business unit in service.• Ensure efficient and effective operations of service and installation business unit.• Ensure self-sustainability and as full profit center Service operations.• Ensure efficient and effective management of human resources (120+staffs) and infrastructure.• Ensure efficient spare parts, call center and logistical operation services.• Ensure full compliance of operations with rules, regulations, policies and company’s operational strategies.• Establishment of management targets (KPI’s & revenue) and monitoring of achievement of results.• Participation in management team meetings and leading regular meetings with Service BU.• Ensure and offer exemplary customer service, including maintaining B2B, project customer relationships.• Optimal staffing of the Service Center, installation and supervision of the work of the service BU’s various units promoting personal and professional development of staff in order to continuously improve the quality of work and stimulate their individual and collective growth.• Preparation of terms of reference for selection and recruitment of external vendors, services as well as of Service Center’s staff.• Implementation of audit recommendations, putting into practice the corrective measures that are necessary in the area of competence of the Service Center, RAC, CAC installation, B2B projects & AMC business.• Constant monitoring and analysis of the operating environment, timely readjustment of the operations, advice on legal considerations and risk assessment.
  • Kpmg Saudi
    Consultant - Service Business Development
    Kpmg Saudi Apr 2011 - Feb 2015
    Saudi Arabia, Iraq
    • Devised Polices and Procedure manual & implemented for United Matbouli Group- Samsung- Saudi Arabia.• Carried out various service business development and expansion plans for above group’s Service Company.• Service Operation setup from ground level for Dar El Ryan – LG Distributor- Iraq.• Devised P & P manual and implemented for Dar El Ryan – Iraq.• Standardized all the processes for service department from parts to incentive payout for Iraq technicians.• Managed Dar el Ryan service operation until it started to perform and was ready for handover.
  • Lg Electronics
    Service Manager
    Lg Electronics Feb 2009 - Apr 2011
    Qatar
  • Samsung Electronics
    Area Service Manager
    Samsung Electronics Apr 2006 - Jan 2009
    Bengaluru Area, India
  • Godrej
    Senior Executive Service
    Godrej Dec 2002 - Mar 2006
  • Eveready Industries India Ltd
    Production Engineer
    Eveready Industries India Ltd Oct 2000 - Dec 2002
    Chennai Area, India

Madhavan Balakrishnan Skills

Interior Design Team Building Appraising Customer Contact Consulting Market Units Infrastructure Insurance Draft Modular Vendors Import Location Sales Iso Converting Oracle Rac Spares Storage Systems Service Parts Leading Change Executive Positions Service Centers Exp Product Categories Furniture Complaints Customer Support Conducting Meetings Trend Management Revenue Calls Security Contractors Nurturing Desking Currency Key Performance Indicators Urc Saudi Arabia Shop Floor Crm Checking Av Clearing Auditing Sorting Office Equipment Counting Vip Strength Training Samsung Approvals Human Resources Execution Der Africa Korea Oracle Application Express Catia Statutory Channel Partners Networking Service Operations Customer Satisfaction System Manuals Business Services Consumption Bangalore Visualization Tsm Engineering Reports Strategy Supervision Inventory Cash Flow Forecasting Microsoft Office Budgeting Racks Training Dar Policy Distributors Earth Moving Customer Service Service Operation Baan Seating Mumbai Supply Scheduling Documentation Project Management Streamlining System Monitoring Service Providers Reporting Stakeholders Call Centers On Set Dry Analysis Surveillance Warranty Inspection Campaigns Information Technology Norms Vehicles Hostile Environments Intellectual Appliance Sap Stock Management Qatar Autocad Yahoo C Dealer Management Coordination Retail Logistics Iraq Floors Counterinsurgency Mechanical Communication Home Schedules Business Development Catering Obsolete Erp Cac Quantity Ecrm Operations Dealers Wipro Lockers Maps Drafting Fine Tuning Liquidation Time Management Partition Sales Trainings Project Planning Service Management Project Flows Contractual Agreements House Engagement Toyota Strategic Hr Service Levels Business Process Mapping Hyper Passport Management By Objectives Country Repetitive Yield Finished Goods Policies And Procedures Product Service Regulations Mass Production Kpmg Inventory System Dealer Meets Oracle Enterprise Manager Data Management Branches Warehousing Forms Reviews Differential Scanning Calorimetry Electronics Procedure Manuals Product Training Materials Raw Materials Claim Orion Pdi Valid Addressing Preventive Maintenance Factory Chennai Work Instructions Stocks India Network Communications Agents Alarm Systems Manufacturing Jumbo Mortgage Product Specialists Aim Nx Unigraphics Vault Aa Arranging Key Accounts Driving License Stock Rotation Tolerance Middle East Meetings Customer Base Recruiting Deliveries Coordinate Gaps Kingdom Product Quality Dubai

Madhavan Balakrishnan Education Details

Frequently Asked Questions about Madhavan Balakrishnan

What company does Madhavan Balakrishnan work for?

Madhavan Balakrishnan works for Haier Gulf

What is Madhavan Balakrishnan's role at the current company?

Madhavan Balakrishnan's current role is Head of Customer Service.

What is Madhavan Balakrishnan's email address?

Madhavan Balakrishnan's email address is ma****@****hoo.com

What schools did Madhavan Balakrishnan attend?

Madhavan Balakrishnan attended Madurai Kamaraj University.

What skills is Madhavan Balakrishnan known for?

Madhavan Balakrishnan has skills like Interior Design, Team Building, Appraising, Customer Contact, Consulting, Market, Units, Infrastructure, Insurance, Draft, Modular, Vendors.

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