Madhavan Balakrishnan personal email
- Valid
Madhavan Balakrishnan is a Head of Customer Service at Haier Gulf. They possess expertise in interior design, team building, appraising, customer contact, consulting and 219 more skills. They is proficient in Hindi and English.
-
Head Of Customer ServiceHaier GulfDubai, Ae -
Head Of Customer ServiceHaier Gulf Mar 2023 - PresentDubai, United Arab EmiratesEstablish regional omnichannel contact center for customers to connect, control service partners and implement Haier regional service standards.Build maker (Brand) service operation in the region and governing it as per policies and procedures. Create required regional service network (ASP, DSP) and provide customer service achieving benchmarked KPI's.Build spare parts stock at 3PL storage and with ASP's to cater to the region as per agreed SLA's.Budgeting, P&L management, revenue generation and cost control.Devising Business Plan (short & long term) along with policies and procedures to be implemented for the region.Liase with HQ and factories for product performance, quality issues, inspection and improvements.Monitoring and reporting to regional and HQ heads on regional operation environment, performance, KPI's, course corrections, legal considerations and risk assessment. -
Head Of Service & QualityNikai Group Of Companies Sep 2021 - Mar 2023Dubai, United Arab Emirates• To Lead and guide the service operations team in UAE, Oman, KSA, Qatar & foster collaboration within the team.• To work in close collaboration with Chairman, CEO & VP of respective regions planning service operation and devising and achieving targets, efficiency, and revenues.• To device service improvement plans for the region in agreement with top management and implement.• Ensure service infrastructure is in place for respective countries according to the local business requirements.• Ensure self-sustainability and as full profit center Service operations.• To plan and recruit, cessate manpower as per business requirements.• Ensure sufficient stocking of parts from factories to cater to service needs.• To monitor product performance, quality issues and escalate to product management team for continuous quality improvement.• Ensure necessary RMA claims are made with factories for quality failures.• Device SLA’s for Product management team to ensure compliance with factories as per requirements.• Appraise Product management team to continue or discontinue with products, factories based on product quality performance.• Management representative for ISO 9001: 2015 group certification and maintenance.• Ensure full compliance of operations with rules, regulations, policies, and company’s operational strategies. -
Head Of Service & InstallationTechno Blue Qatar - Samsung Distributor Mar 2015 - Sep 2022Qatar• To Lead and guide the service operations team and foster collaboration within the team.• To work in close collaboration with top management and suppliers to successfully deliver service operations, RAC/CAC installation services, Parts, B2B, AMC business and call center.• Elaboration and implementation of strategies for the development of various business unit in service.• Ensure efficient and effective operations of service and installation business unit.• Ensure self-sustainability and as full profit center Service operations.• Ensure efficient and effective management of human resources (120+staffs) and infrastructure.• Ensure efficient spare parts, call center and logistical operation services.• Ensure full compliance of operations with rules, regulations, policies and company’s operational strategies.• Establishment of management targets (KPI’s & revenue) and monitoring of achievement of results.• Participation in management team meetings and leading regular meetings with Service BU.• Ensure and offer exemplary customer service, including maintaining B2B, project customer relationships.• Optimal staffing of the Service Center, installation and supervision of the work of the service BU’s various units promoting personal and professional development of staff in order to continuously improve the quality of work and stimulate their individual and collective growth.• Preparation of terms of reference for selection and recruitment of external vendors, services as well as of Service Center’s staff.• Implementation of audit recommendations, putting into practice the corrective measures that are necessary in the area of competence of the Service Center, RAC, CAC installation, B2B projects & AMC business.• Constant monitoring and analysis of the operating environment, timely readjustment of the operations, advice on legal considerations and risk assessment.
-
Consultant - Service Business DevelopmentKpmg Saudi Apr 2011 - Feb 2015Saudi Arabia, Iraq• Devised Polices and Procedure manual & implemented for United Matbouli Group- Samsung- Saudi Arabia.• Carried out various service business development and expansion plans for above group’s Service Company.• Service Operation setup from ground level for Dar El Ryan – LG Distributor- Iraq.• Devised P & P manual and implemented for Dar El Ryan – Iraq.• Standardized all the processes for service department from parts to incentive payout for Iraq technicians.• Managed Dar el Ryan service operation until it started to perform and was ready for handover. -
Service ManagerLg Electronics Feb 2009 - Apr 2011Qatar -
Area Service ManagerSamsung Electronics Apr 2006 - Jan 2009Bengaluru Area, India -
Senior Executive ServiceGodrej Dec 2002 - Mar 2006 -
Production EngineerEveready Industries India Ltd Oct 2000 - Dec 2002Chennai Area, India
Madhavan Balakrishnan Skills
Madhavan Balakrishnan Education Details
-
1St Class
Frequently Asked Questions about Madhavan Balakrishnan
What company does Madhavan Balakrishnan work for?
Madhavan Balakrishnan works for Haier Gulf
What is Madhavan Balakrishnan's role at the current company?
Madhavan Balakrishnan's current role is Head of Customer Service.
What is Madhavan Balakrishnan's email address?
Madhavan Balakrishnan's email address is ma****@****hoo.com
What schools did Madhavan Balakrishnan attend?
Madhavan Balakrishnan attended Madurai Kamaraj University.
What skills is Madhavan Balakrishnan known for?
Madhavan Balakrishnan has skills like Interior Design, Team Building, Appraising, Customer Contact, Consulting, Market, Units, Infrastructure, Insurance, Draft, Modular, Vendors.
Not the Madhavan Balakrishnan you were looking for?
-
madhavan balakrishnan
India1yahoo.co.in -
Madhavan Balakrishnan
Business Analyst | Oracle Plsql, Psm1, Pmp Trained, Oracle Flexcube, Core BankingBengaluru -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial