Nesuto Mounts Bay• Confidently overseeing all hotel operations, including emergency situations• Providing warm, professional, and courteous service to all guests from pre-arrival to post departure while achieving and exceeding guest service standards• Up-selling of offerings to increase hotel revenue• Handling of all guest requests, inquiries, and complaints appropriately, with professionalism, confidence and efficiency • Ensuring all reservations are entered/updated in an… Show more Nesuto Mounts Bay• Confidently overseeing all hotel operations, including emergency situations• Providing warm, professional, and courteous service to all guests from pre-arrival to post departure while achieving and exceeding guest service standards• Up-selling of offerings to increase hotel revenue• Handling of all guest requests, inquiries, and complaints appropriately, with professionalism, confidence and efficiency • Ensuring all reservations are entered/updated in an efficient and precise manner Show less

Nesuto Mounts Bay• Perform accurate and efficient guest check-in, check-outs and post revenue.• Update and maintain accurate guests folios.• Handle daily correspondence, respond to enquiries.• Handle queries on online platform.• Cashier• Provide exceptional customer service to both internal and external guests at all times.• Make reservation bookings for guests and assigning of rooms.• Effectively liaise with other departments to ensure required tasks are… Show more Nesuto Mounts Bay• Perform accurate and efficient guest check-in, check-outs and post revenue.• Update and maintain accurate guests folios.• Handle daily correspondence, respond to enquiries.• Handle queries on online platform.• Cashier• Provide exceptional customer service to both internal and external guests at all times.• Make reservation bookings for guests and assigning of rooms.• Effectively liaise with other departments to ensure required tasks are completed. Show less

Worked in all four core department's• Front Office• Food and beverage service• Housekeeping• Kitchen