CloudFulcrum is a 5-star rated platform-agnostic company offering Salesforce "DevSecOps as a Service."We offer Salesforce DevSecOps assessments, accelerate Jenkins/Opensource adoption with our proprietary plug-ins, provide Managed Services around Copado & leading Salesforce DevOps Platforms, and enable Agile teams with Continuous & Security Testing services.CloudFulcrum DevOps consulting has guided Fortune 2000 companies to align their digital transformation goals to achieve higher efficiency, faster time-to-market, and better quality of Salesforce builds, enabling a continuous release of applications.

● Supporting sales and marketing teams in building customized prospect databases with contact data that can be used for targeting/messaging/marketing.● Data mining of key decision maker contacts from internet sources Zoom info, LinkedIn, SaleQL Browser.● Identify the most appropriate decision maker (Director, Manager, VP or C-Level).● Hands on experience with ZOHO (CRM Tool).● Generating contacts from LinkedIn Sales navigator & maintaining Database.● Verifying email address by using online tools.

Handled installation and demo team. Extracting the data from my company’s database daily, processing it and assigning to my team in a required format.Collate the data from my team and sending reports to my reporting manager in the required format on a regular and timely manner.Worked with almost all the teams (Installation and Demo, Support and Escalations, White Label process) and under all the managers in Operations department and gained rich knowledge and skills which will be useful for my professional career.Support Level by phone and e-mail. Handling both inbound and outbound calls. Providing Demo on call and performing test transactions to validate functionality of the device.Payswiff swap device installation Support and Maintenance. Co-ordinating with trading partner Syndicate Bank for White Label Process. Assigning Device installation tasks to field technicians.Map device terminal configurations and tracking progress of new device installations. Co-ordinating with other teams like Activations, Sales, Logistics, Field Technical group and Technical support groups.Collating all the priority cases and notify team managers. Managing escalation calls from merchants and resolve the issues. Maintain Process Metrics like SLA’s, CSAT and Quality. Training and guiding new trainees.

● Receiving calls and assigning them to Engineers upon initial investigation● Coordinating with the service Engineers● Communicating with clients to ensure if the issue is resolved.● Preparing Salaries to Service Engineers● Payment follow-ups with Clients