Employee Engagement Specialist | Designing and implementing programs to boost morale, productivity, and retentionRisk Management Expert | Identifying and mitigating potential HR-related risks

•Managed a team of 20 people responsible for the support functions necessary for sales force productivity, such as reporting sales results versus goals, shrinkage, and team attrition.•Produced high-quality data while paying close attention to detail in numbers, communication, and facts.•Oversees the collection of sales data and key performance indicators (KPIs)

•Monitored call volume and made real-time changes to reduce abundance and conversion.•Managed social media escalation and implemented corrective actions to win back the customer.•Weekly and monthly differences were reviewed and reconciled

•Online leads were generated for Gulf companies looking for recruitment services, and we offered our best services.•Identified, validated, and implemented opportunities to improve sales performance.•Ad hoc reports for senior management were created, as well as work on various sales-related projects.

•Examined the finance and fraud detection processes in order to improve workflow and avoid fraud.•Accountable for contacting online passengers to assist them with failed bookings.