Responsibilities:As Service Delivery Lead:• Managed a team of 20+ resources in Incident Support, development and deployment.• Half yearly Managed Service Reviews and Fixed price revisions.• Ensure billing within the quoted fixed price.• Tier 2 Incident, Problem and Change Management with focus on key quantitative metrics – Incident throughput, Backlog Management Index, SLA Adherence, Response and Resolution Compliance, Productivity etc.• Drive Permanent fixes via Problem Management and Continuous Service Improvements. Automation and Reusable utilities to improve on response and resolution• Known errors-handled using KEDB. KEDB Metrics Management to measure effectiveness.• SLA adherence on critical functions –Response Time, Resolution Time, Online up time and critical BAU activities.• Participate in CAB Meetings and Release Management meetings with client • Capacity Planning for effective resource utilization and planning• Communicate team status, task accomplishments and reporting via weekly and monthly governance meetings with onsite and client.• Enabled Cross application training for better utilization and increased knowledge base• Maintained Comprehensive , module wise documentation on each applicationAs Technical Lead:• Estimation and Design on RTM Tier2 Enhancements and Tier3 Projects• Tier3, Enhancement and Maintenance & Support on Data warehouseso Design and Development of Data warehouses for each of Line of business- Broking, MBI, and Underwriting, Claims and Household o FNOL and Broker Upload process- Design and Development.o Maintenance and support for the warehouses. Restarts Functional Queries Fixing Data Related Issues• Data Migration project of all the Legacy applications to SQL Server via SSIS. o Design and Development of the projecto Data Dictionarieso Documentation.• Functional support to the team.

2009-2012:Role: Module lead- RTM , SSIS, SqlServer, Datawarehousing.• EIG moved from T&M to Fixed price Managed Services. Involved in data collection & KPI to aid the transition to Managed Services.• Gap Analysis of the functional knowledge, transition of these gap areas and complete ownership of these applications.• Meetings with end users on high profile incidents.• Participate in CAB Meetings and Release Management meetings.• Drive value adds and continuous improvements• Functional assistance to the team.• Tier 2 Incident support and resolution• Managing incoming Tier 2 Enhancement work for all applications• Defect Prevention activities- Causal analysis & prevention.

EIG Tier 2: EIG-Equity group formerly Cox Insurance Holdings Plc is a leading company in the UK Retail Insurance Market. The main business line for Cox Insurance includes Auto Insurance and Household Insurance.Roles: Tier 2 Incident Analyst and Sr. Developer • Travelled to UK for 6 months for Transition of applications- Transitioned 3 applications.• Team setup and training for new members on applications• Tier 2 Incident support and resolution to incidents.• Managing incoming Tier 2 Enhancement work for all applications• Tier3 on SSIS/DW for all the Data warehouses for each of client business function• Estimation, Design and Development of SSIS/DW T2/T3 Enhancements. • Communicate team status, task accomplishments and reporting.• Reporting to key stakeholders (internal and external to CGI)• Necessary co-ordination with onsite.• Providing functional support on applications.• Defect Prevention activities- Causal analysis & prevention.

Did 2 projects during this duration:ISMC-Dev-CiTR-dates (25.03.2004 to 1.10.2004)The current engagement with ISMC is named HSNA - Referral Link Customization for CiTR Smart Services. This is a significant project that will enable transaction of complex services from multiple government agencies on a common platform. Technical Environment: Software details. XML, XSL, EJBRole & Responsibilities:Role: Developer• Coding, testing and Self-review of programs as per standards.PROJECT BENGAL –dates (13.03.2003 to 11.03.2004)The project is data conversion from RDBMS to ABLIX, which is a proprietary banking application. The methodology is to develop data mapping between the two systems and to generate conversion programs to migrate data from the source database to the target database. Baseline test reports generated on the source system will then be compared against the reports generated on the target system for verification.Technical Environment:Software details. ABLIX, SQL SERVER, UNIX, VBA, MSEXCEL, MSACCESS, VBARole: Team Member• Acquire Domain Knowledge wrt. Working of a Credit Union.• Design, Coding, Testing Review of programs as per standards.• Defining & implementing Coding standards wherever required (in ABL).• Effective co-ordination & issue escalation with the onsite as well as offshore team members• Developed a database clearing utility in ablix. Developed scripts for automating process.• Given a responsibility to handle a module on individual basis