● Ensured optimal performance by consistently monitoring and maintaining servers, networks, and applications.● Successfully restored services by diagnosing and resolving incidents swiftly.● Developed features for internal systems to improve functionality and efficiency.● Debugged and resolved issues in applications and infrastructure to ensure smooth operations.● Resolved complex infrastructure issues through effective troubleshooting across systems.● Reduced security risks by proactively identifying and addressing vulnerabilities.● Enhanced system efficiency by fine-tuning configurations and optimizing resource management.● Supported internal teams by providing expert technical assistance whenever needed.● Contributed in maintaining high customer satisfaction by delivering timely ad-hoc technical solutions to the CX team.

Self-taught graphic design freelancer with over 6 years of experience in graphic design.Responsible for projects of different media and tech fields including:● Brand & Logo Design.● Social Media Management.● Web Design & Development.● UI/UX Design.● App Development.

Key responsibilities:● Handling customer enquiries, advices and suggestions via online chat.● Assisting other business units with customer support, accurately document customer requests and advices, and provide feedback.● Handling customer complaints, any special cases or ad hoc tasks.● Taking clear and professional notes and tags for hundreds of handled cases on regular basis.

Achievements:● Improving department's tasks and workflow.● Preventing malicious spam attacks.● Assisting in maintaining agent's knowledge base and resources.● Training new joiners with shadowing sessions and education.● Providing basic & intermediate technical support for team members.Key Responsibilities:● Responded to customer queries through online chat, email and social media by providing sufficient answers and assistance.● Escalated issues to the responsible departments and followed up with and updated the customers.● Resolved customer issues to ensure customer satisfaction.● Acknowledged and resolved customer complaints.● Ensured customer satisfaction and provided professional customer support.● Maintained above average KPIs and QA scores.

● Served as a frontline customer service representative for stc Bahrain through Silah Gulf.● Handled large amounts of inbound calls in a timely manner.● Identified customers’ needs, provided guidance and information, assessed every issue and provided solutions or alternatives.● Provided basic/intermediate technical and network troubleshooting.

Abroad internship in N-Creative, Izmit, Turkey as a part of Global Entrepreneurship Program from AIESEC.

Part-time Graphic Designer in a local travel agency. Responsible mainly for social media management.