Madhu Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Performs Global procurement audits & compliance activities for all regions Plan and organize internal audit functions and prepare efficient auditing strategies.As a part of Procurement controls team, responsible for internal controls over financial reporting control activities, performs data preparation, control execution and final validation for all control activities, prepare internal control reports monthly, quarterly and yearly audits. Consolidates, monitors, and measures overall performance of the Suppliers across the entire Supplier relationship through definition and execution of process for evaluating the Supplier(s) against planned measures Responsible for overall relationship of assigned Suppliers across ITILITE Technology including management and reporting on Supplier performanceChairs monthly and quarterly governance meetings with Suppliers and other key stakeholders to proactively understand and track Supplier performance at each engagement level Perform other ad-hoc control activities to ensure COSO framework and other regulatory standards met. Publish quality audit reports on process performance, observing trends, proposing remediation/escalation measures. Run Customer Satisfaction surveys, process results and drive methodological performance reporting and improvements Manages escalations and issues with suppliers and internal stakeholders. Instigate and ensure the execution of improvement Support in the maturity of the strategic Supplier Management vision, charter, objectives, program, and value metricsPublish monthly relationship scorecard based on feedback from a wide customer base across multiple key projects and engagements across and service lines within ITILITE ?Determine SMART key performance indicators representative of the overall status of the supplier relationship Creation of different reports as required by management, Internal control activity audit reports their findings,

Hyderabad, Telangana, India

• As a Manager i was responsible to manage the delivery and operations engagements & Product development, I was responsible for providing directions to team and driving high client satisfaction by planning and managing timely(SLA/TAT) and quality deliveries. The primary mandate to ensure that all client requirements are met in a cost effective with in SLA.• Here I assisted the HOD in overseeing the daily operational of managing hotel reservations thoroughly without any deviations.• Increased revenue by 30% plus through existing clients by capturing their package segments & renegotiating further with vendor for higher commission with best rates. • Reduced customer complaint by 60% after analyzing the customer experience using our internal analytics, ideas & implementation for better customer service. • Handling Escalations, minimizing escalation by reaching client expectations & solving the concerns within the TAT • Maintaining Revenue reports, Daily report, Escalations Reports, Productivity reports, Feedbacks/appreciations, leakage of Revenue report, client savings, additional revenue to organization report, etc.• Conducting team meeting, training, knowledge transfer, Managing Roster, sharing new ideas to team to smoothen the process, sharing individual productivity to focus on the individual performance.

Hyderabad Area, India

 Getting new Business to the company by direct client approach and through differentsocial networks. Maintaining Client relationship by delivering the project on time and following up fornew Business and also maintaining vendor relationship. Researching on the Industry type and preparing the own database and pitching theservices(C- Level & Director Level) and generating the leads. Questionnaire preparation and cost negotiation. Project handling and executing the same by coordinating with the team. Training and briefing the project to the team to execute the projects. Coordinating the project team to produce good quality of work. Conducting B2B surveys for various clients domestic and international. Handling the client calls and involving in Mystery audits/Mystery Shopping. Conducting the primary and secondary research and report writing for the same. Conducting the telephonic interviews for primary research. Experience in Data collection and report writing.

Hyderabad Area, India

 Having experience of making contract with various hotels located in USA, UK,Singapore and European Countries for client lodging and conventions. Involved from the trigger raised by client till he / she check out from the hotel /Apartment. Involved in Product & accounting. Reduced efforts to 60% by implementing innovative thoughts to find the best hotels. Supported clients providing them the best accommodation even getting hotels isquestionable during ongoing events/ conventions. Improved team productivity by sharing own learning’s. Involved in solving / handling escalations and closing the case with in SLA. Experience on working with MS Office. Appreciations / rewards for providing excellent service to client and beinginstrumental in making company the sole vendor for Genpact. Received lot of excellent Feed backs from client for excellent service. Received responsibilities to handle team and the process for being proactive andcapability of handling escalations.

Hyderabad Area, India

• Handling Product sales, lead generation, cold calling.• As well taking Survey for UK Citizens- MARKET TRENDS.