Madhu Narasimha Murthy Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

Bangalore

QUESS CORP (Oct 16 – Till Date) - SENIOR MANAGER – MSG - Quess, India’s leading integrated business services provider was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 47 offices across 27 cities, as well as operations in North America, the Middle East and South East Asia. It serves over 1300+ customers across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facility Management and Industrial Asset Management.Responsibilities:• Provide necessary efforts to influence, support and educate on-site teams in the development or implementation of pilots /projects (including trainings) for IFMG GROUP.• Managing the budget on behalf of the Account, monitoring expenditure and costs against delivered and realized benefits as the program progresses.• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget.• Managing third party contributions to the program.• Monitoring and communicating the results of Digital projects• Key Projects: o Paper less on-boarding.o Online Attendance through Various processo Digitization of Onboarding to Payroll processo Digitization of Checklist.o Online Petty cash Management.

Bengaluru Area, India

• Accountable as a Lead for All Technology projects, Application Management for PAN India.• Designed & Implemented New Technology/Digitization Applications for Operations.• Process definition & ownership for all functions related to a Facility Management for Healthcare, Business & Industries, and F&B.• Coordinate with Management, Business managers, resource managers for resource assignments, creation of project deliverables, issue resolution and escalation• Responsible for planning the process of integrating applications that are important to business operations and employee productivity. • Mapping client’s requirements and training the Helpdesk team; rendering technology solution for the customers. • Preparing and updating Technology Related training materials, impart training.• Recommends IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Experience in Asset life cycle planning and scheduling of Maintenance activities in CMMS• Adaptable and customer focused in delivering contractual and operational efficiencies to ensure customer satisfaction and contractual KPIs.

Bangalore

• Accountable as a Technology Lead for Facility Management projects, Technology transition and Maximo Implementation for Asia Pacific, China & Japan• Part of a Global Project Team responsible for designing and deploying a new CMMS tool and business processes across the GWS business.• Maintenance of Maximo Installation, configuration, and Setup of Maximo 4 and 6.2, including upgrades, patches, monitoring of Work Request and activities, and performance tuning of all aspects of the Maximo infrastructure. Deploying Maximo modifications, enhancements, workflows, reports, and integrations, including requirements definition, design, testing.• Responsible for planning the process of integrating applications that are important to business operations and employee productivity. Process Review and Improvement Initiatives• Responsible for administrative and infrastructure related functions, entailing new unit set up involving estate management; working on initiatives for bringing down facility’s breakdown & achieving annual cost savings• Conducted end user / role based training for more than 80 team size & Troubleshooting problems for Asia Pac Region. • Part of Global “User Acceptance Testing” and "Train the Trainer" Training at US & UK offices.• Managed a team of 40+ Facility Helpdesk team for IBM India Account.Achievements – Handled the Implementation of CMMS for multiple clients across APAC

Bengaluru Area, India

• Managed the entire day-to-day operations of the facility, interaction with clients, transporters, office administration & security. • Addressed housekeeping issues; provided monthly report to the clients and involved with internal audit of client. • Executed vendor management, space management, housekeeping consumables reports, mailroom activities, HR related issues like attendance and training. Implemented fiscal policies and inventory control.

Bengaluru Area, India

• Involved in customer management, payment & invoicing functionality and day-to-day accounting. • Administered a team of Japanese Translators and Interpreters. Steered operations / administration of the company, interacted with Transporters, Office Administration.

Bengaluru Area, India

• Executed general office administration, facilities management, security management, logistics, procurement, travel, transport, asset management and stores management. • Defined facility maintenance process, security and housekeeping; liaised with government agencies like STPI, customs, customs house agents, freight forwarders for all approvals. • Handled payment follow-up, reports executions and organized monthly meetings with clients.

Bengaluru Area, India

• Interaction with the customers; executed the payment & invoicing functionalities & accounting. • Steered the administration of the company; manpower training / development and emphasized on the overall growth, fiscal policies & inventory control. Headed a team of 25 Technicians and Fitters.

Bengaluru Area, India

• Involved in teaching of Basic Tools like DOS, WINDOWS and MS-Office to the students. • Interaction with the Students and Parents handled administration & counseling, inventory control and library maintenance.

Postgraduate Degree, Digital Transformation

Bachelor Of Arts (B.A.), History

Pre University, Pcmb, Second

Physical Sciences