TUTOR MANAGEMENT:Planning and managing tutor schedules and ensuring seamless operations for demos and classes.Technical induction/ platform training of new tutors and students. Managing schedules to reduce impact of absenteeism or technical issues.Monitoring productivity of tutors and reporting.Manage freelance tutors and assign appropriate classes, responsible for monitoring their performance and billing.PRODUCT:Identifying gaps in LMS/ WHITEBOARD and proposing… Show more TUTOR MANAGEMENT:Planning and managing tutor schedules and ensuring seamless operations for demos and classes.Technical induction/ platform training of new tutors and students. Managing schedules to reduce impact of absenteeism or technical issues.Monitoring productivity of tutors and reporting.Manage freelance tutors and assign appropriate classes, responsible for monitoring their performance and billing.PRODUCT:Identifying gaps in LMS/ WHITEBOARD and proposing solution ideas.Identifying and proposing enhancements in LMS.Bug identification, retracing steps and reporting the same to the development team. UAT of new sprint releases.STUDENT MANAGEMENT:Maintaining zone wise student enrollment details.System check, Orientation, Technical induction/platform training of new students. Emailing course schedule to new enrollments, creating WhatsApp groups and adding relevant students to the same. Informing in timely manner about cancellation of lectures, tests in pipeline and test syllabus information on chats.Training team to monitor tests, also perform monitoring of tests occasionally. Preparing and rollout / training of test steps/instructions to students.Scheduling and conducting periodic feedback sessions with students regarding teachers, content, and platformLIVE CLASS MANAGEMENT:Preparing batch schedules based on teacher availability after inputs from academic team.Devising a format/process for keeping teacher availability slots updated for demo purposes.Initial moderation of lectures.Keeping track of offline lectures conducted for every live course - Batch as well as individual sessions, and the attendance. Keeping track of cancelled sessions.Managing PTM schedules and coordinating for same. Providing scores and attendance information to faculty taking the PTM.Communicating new batch schedules, demo lectures and POCs assigned to the teachers in advance. Show less

Leading a team of nearly 50 associates across various projects that fall under the realm of content creation and management business unit. Projects include indexing (French, Spanish and English), Data Cataloguing (mapping third party terms to the existing database), Data Analysis (capture forms data, design and present analysis report formats and report decision facilitating information to the customer). Complete ownership of the P&L for all these projects totalling to around $60k revenue per… Show more Leading a team of nearly 50 associates across various projects that fall under the realm of content creation and management business unit. Projects include indexing (French, Spanish and English), Data Cataloguing (mapping third party terms to the existing database), Data Analysis (capture forms data, design and present analysis report formats and report decision facilitating information to the customer). Complete ownership of the P&L for all these projects totalling to around $60k revenue per month.  Constantly identify and implement ways to improve margins on all projects Regularly analyse and implement effective operations management techniques and automation initiatives  Exemplary client communication and relationship building, resulting in repeat and new business. Achieved highest quality levels on all projects continuously, thereby delighting the customer. Effective succession planning ensures seamless production when resources move out of a project or the organization. Continuously design and implement innovative practices to increase morale and productivity. Conceptualizing and effectuating training & development for the project teams. Maximized effective utilization of resources by cross-skilling and rotations.SIGNIFICANT ACHIEVEMENTSRecognition for efficient and effective use of resources on various projects.Successfully led migration of projects from Israel to India and delivered exceptional results.Appreciated for increased revenues with efficient use of resourcesSuccessfully implemented ideas to save cost and improve productivity.The only manager in the company to earn incentives every quarter. Most memorable feedback from a long-term client of GPG – “Please clone Madhu for us”AWARDS & RECOGNITIONReceived Best Project Manager Award during 2014 and 2017 Show less

Instrumental in managing the entire employee lifecycle as a single member team, while the company grew from 50 employees to 200. Implemented the people strategy of the organization through policies and processes, performed end-to-end functions of recruitment, selection, induction and exits as per the SLAs defined for HR. Ensured that policies were fairly implemented without exception, and ensure appropriate approvals for deviations where necessary.  Implemented the recruitment and… Show more Instrumental in managing the entire employee lifecycle as a single member team, while the company grew from 50 employees to 200. Implemented the people strategy of the organization through policies and processes, performed end-to-end functions of recruitment, selection, induction and exits as per the SLAs defined for HR. Ensured that policies were fairly implemented without exception, and ensure appropriate approvals for deviations where necessary.  Implemented the recruitment and selection processes customized to each business unit. Maintained an up-to-date repository of employee (present and past) information. Analysed data and prepare MIS reports for management to take decisions. Identify and respond to employee grievances ensuring escalation and/or appropriate closure. Suggest improved people management practices / initiatives and take the employees’ voice to top management. Provide payroll inputs to finance team and support the payroll process. Coordinate with the software team developing the web based HRMS, provide requirements and perform user testing on the software, report bugs and change requests.  Proactively shared crucial information with the management leading to many interventions where key employee dissatisfaction was addressed effectively, thereby reducing attrition. Ensured smooth transition of employees during takeover of another organization. Supervise Administration and Facility Management teams. Implementing appraisal decisions and reporting grievances to the management teamSIGNIFICANT ACHIEVEMENTSSuccessful track record of repeatedly meeting stringent hiring deadlines with very limited resources.Met HR SLAS over 98% of the times.Received special incentives and appreciation letters for performance and dedicationAWARDS & RECOGNITIONReceived multiple appreciation emails from clients and managers repeatedly Show less