Responsible for Procurement of IT assets for India Office.Configure, Maintain, Install and Monitoring of NVR / IP Cameras. (HIK Vision, Honeywell).Administrator for Key-less Entry System. (Access IT)Responsible for Inventory and vendor management for office equipment and licensing.Responsible for on boarding and training New Employees.

Managing and troubleshooting Of global IR networks .Solar wind is used to monitor the alerts and act immediately by creating tickets and fixing the issues.Working on the Ticketing tool Remedy.Proving more detailed information of each and every issue. Whereas it will be helpful for the next leveltrouble shooters to fix the issue easier.Raising incidents, change request to fulfil business needs.SPOC for all national and international ISP Vendors.Coordinating With… Show more Managing and troubleshooting Of global IR networks .Solar wind is used to monitor the alerts and act immediately by creating tickets and fixing the issues.Working on the Ticketing tool Remedy.Proving more detailed information of each and every issue. Whereas it will be helpful for the next leveltrouble shooters to fix the issue easier.Raising incidents, change request to fulfil business needs.SPOC for all national and international ISP Vendors.Coordinating With Verizon and local ISP providers for their scheduled maintenance activity.Ensuring Upgrade and configuration changes to network and security are done with proper approvalfrom the change manager.Preparing Monthly Reports.Preparing Shift roaster. Show less

Worked as Network Support Engineer for ITC InfoTech from September 2012 to May2014.Managing and troubleshooting ITC InfoTech networks in Bangalore, Gurgaon, Kolkata, UK, USA and including other customer networks.SPOC for all ISP’ and Network Device Vendors.Handling priority one calls of incident, problem and change management tickets.Managing and trouble shooting of routing and switching related issues in the network.Managing Web sense Remote Filtering Servers.Taking… Show more Worked as Network Support Engineer for ITC InfoTech from September 2012 to May2014.Managing and troubleshooting ITC InfoTech networks in Bangalore, Gurgaon, Kolkata, UK, USA and including other customer networks.SPOC for all ISP’ and Network Device Vendors.Handling priority one calls of incident, problem and change management tickets.Managing and trouble shooting of routing and switching related issues in the network.Managing Web sense Remote Filtering Servers.Taking Regular Backups of Routers, Switches, Websense and Firewall. Worked as Team Lead , ITC Ltd- Foods Division, Bangalore from July 2010 to August 2012Creating the users in Active Directory and managing the Terminal servers. Creating , Managing and applying Group policy for New Users and Groups in windows 2003 domainProvide client support to the users and troubleshooting the Desktop and Network related problem.Attending user day to day calls related to network connectivity. Lotus Notes version 6.5 configuration.Installing and troubleshooting Network Printer and connectivity issue with client and other application.Installing and troubleshooting Symantec Antivirus and daily update of the patches.Making Reports and Asset inventory as per IT Policy. Antivirus (Symantec) status monitoring through console, periodic updation of the same in users machines.Installing & configuring Lotus Client, SAP client, Softwares used by the company.Responsible for Lotus id management and backup of mail data of users.Installing and troubleshooting the software related problem Like SAP and Lotus application Setup of Video Conference through company network. Systems Configuration and Maintenance, Quarterly PM and Health checkup of Systems.Taking care of 40 ITC Locations across India via remote support for Server Management and Intranet applications like Lotus notes, SAP and WAN Link issue.Planning IT and network infrastructure for the new CMU location. Show less

Handle Systems Integration, Installation, Configuration and Maintenance of IBM, HP, and CompaqDesktops.Planning and implementation of Motomesh Wi-fi network with OFC backbone at Mahe college,Manipal.

Installing printer software on Windows 98, XP, Vista Computers and Macintosh.Troubleshooting of wired and wireless printers.