Madhu Chandran M S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

•Successfully conceptualized, built and owned the Corporate Health solutions P&L and integrated with the core businesses of TATA 1mg lines of Pharmacy, Diagnostics and TeleMedicine•Clocked a sustainable revenue of INR 70 Cr in the debut FY(2022-23) and with an ARR of INR 125 CR with 5% contribution margin.•Covered 1 million+ lives in 3 years by signing up contracts with 50+ corporate on subscriptions for care plans & Health check ups , 5 large Corporates on Concierge and 3+ corporates… Show more •Successfully conceptualized, built and owned the Corporate Health solutions P&L and integrated with the core businesses of TATA 1mg lines of Pharmacy, Diagnostics and TeleMedicine•Clocked a sustainable revenue of INR 70 Cr in the debut FY(2022-23) and with an ARR of INR 125 CR with 5% contribution margin.•Covered 1 million+ lives in 3 years by signing up contracts with 50+ corporate on subscriptions for care plans & Health check ups , 5 large Corporates on Concierge and 3+ corporates on Occupational Health services.•Established and fostered key partnerships with healthcare providers and institutions, contributing to a 25% growth in strategic alliances & clocked 85% retention rate with existing clients.•Developed and promoted employee wellness programs, leading to a 35% increase in participation among client organizations.•Recognized with 100% variable payout for consecutive 3 years & Bi-annual salary apprisal for achieving outstanding results in business development.•Collaborated with clinical, legal, technology, supply chain and Operations functions to create 3 Condition Care programs for a few leading organizations. Care plans include Weight loss management, Hypertension and PCOS.•Worked with clinical and technology functions to build the Health Risk Assessment (HRA) module for organizations•Guided the executive team with regular business updates, resulting in informed decision making at all levels and hence achieving better results.•Managed complex negotiations and closed high-value contracts, securing long-term partnerships with Corporate.Key Skills: P&L Management| Business Development | Corporate contract negotiation | Strategic Partnerships | Revenue Growth Strategies Show less

Bengaluru, Karnataka, India

•Built and growing a portfolio of 25 Cr Annualized revenue with a growth in both transactions and Revenue.•Business expansion by successfully on-boarding 12+ New Corporate & 15 Hospitals to existing network.•Successfully negotiated and closed 10% more strategic agreements with healthcare providers, enhancing the platform’s service offerings.•Led market expansion initiatives, increasing Company footprint in the region by 5% through effective market penetration… Show more •Built and growing a portfolio of 25 Cr Annualized revenue with a growth in both transactions and Revenue.•Business expansion by successfully on-boarding 12+ New Corporate & 15 Hospitals to existing network.•Successfully negotiated and closed 10% more strategic agreements with healthcare providers, enhancing the platform’s service offerings.•Led market expansion initiatives, increasing Company footprint in the region by 5% through effective market penetration strategies.•Attended industry events, trade shows, and networking functions to build relationships and generate leads, resulting in a 30% growth in prospect pipeline.•Introduced and executed user engagement programs, resulting in a 70% increase in user retention and overall satisfaction.•Cultivated strategic partnerships with Insurance Brokers, resulting in a 15% growth in Business and a wider reach in the community.•Implemented feedback mechanisms and customer service improvements, resulting in a 20% increase in customer satisfaction.•Strategic Planning & forecasting , appraise performance , solving problems by possessing quick decision making skills.•Assured future profitability through performance reviews and routine discussions on competencies and achieved results.Key Skills: Healthcare Industry Knowledge| Partnership Building | User Engagement | Negotiation Skills Show less

Bengaluru Area, India

•Franchise Operations & Management of 45 Centers across India with downline of 5 Area managers , 3 Marketing, 1 HR & 120 Club staffs.•Developed and executed targeted business development strategies resulting in a 25% increase in membership sales within the first year.•Implemented streamlined operational processes and efficient staffing models, leading to a 15% reduction in operational costs while maintaining service quality.•Achieved a 10% growth in brand visibility through key… Show more •Franchise Operations & Management of 45 Centers across India with downline of 5 Area managers , 3 Marketing, 1 HR & 120 Club staffs.•Developed and executed targeted business development strategies resulting in a 25% increase in membership sales within the first year.•Implemented streamlined operational processes and efficient staffing models, leading to a 15% reduction in operational costs while maintaining service quality.•Achieved a 10% growth in brand visibility through key partnerships with fitness influencers.•Increased class attendance by 20 % through the development and implementation of new fitness programs.•Initiated and managed a member retention program, contributing to a 18% increase in member retention rates.•Coordinated the launch of a new fitness facility, managing logistics and ensuring a successful opening event, resulting in a 50 % increase in new membership sign-ups.•Successfully strategized and led a Franchisee leadership initiative with a outcome of Increased Revenue by 40% of Non Performing outlets.•Nurtured strong relationships with Franchisee owners and team staffs , contributing to a 20% increase in referral business and client retention rates.Key Skills :Fitness Industry Knowledge | Operations Management| Relationship Building | Team Management | Program Development | Marketing & Promotions. Show less

Bangalore

•Orchestrated the successful launch of 2 New Hospitals & 5 clinics.Streamlining day-to-day operations, resulting in to break-even operationally within 15-19months time frame.•Drove sales growth by 30% through the successful onboarding of Inhouse Doctors & Visiting Consultants both Gynecologists & Peadiatrics.•Successfully led a multidisciplinary team of 5 Hospital & clinic managers with total staff of 85 people. Implemented a patient-centered care model, resulting in a 15% improvement… Show more •Orchestrated the successful launch of 2 New Hospitals & 5 clinics.Streamlining day-to-day operations, resulting in to break-even operationally within 15-19months time frame.•Drove sales growth by 30% through the successful onboarding of Inhouse Doctors & Visiting Consultants both Gynecologists & Peadiatrics.•Successfully led a multidisciplinary team of 5 Hospital & clinic managers with total staff of 85 people. Implemented a patient-centered care model, resulting in a 15% improvement in NPS (Net promoter score).•Cultivated strong customer relationships through regular communication and needs assessment, resulting in a 50% increase in conversion rate from OPD consultations to IPD Admissions.•Conducted regular training sessions to enhance employees product knowledge and sales techniques, leading to a 30% improvement in individual sales performance.•Streamlined the hospital admission and discharge processes, reducing average patient wait times by 30 Minutes.•Managed daily clinical operations, ensuring compliance with regulatory standards and optimizing patient care delivery.Key Skills: Hospital Operations & Business Development | Process Optimization | Patient -Centered Care |Staff Training & Development | Quality Improvement Show less

Chennai Area, India

•Managed a portfolio of COCO & FOFO salons, consistently achieving and exceeding quarterly sales targets by 20% on average.•Spearheaded customer satisfaction initiatives, contributing to a 30% improvement in customer feedback and loyalty.•Conducted training programs for salon staff, resulting in improvement in service quality and client interactions.•Collaborated with the marketing team to launch promotions and events, contributing to a 20% increase in monthly… Show more •Managed a portfolio of COCO & FOFO salons, consistently achieving and exceeding quarterly sales targets by 20% on average.•Spearheaded customer satisfaction initiatives, contributing to a 30% improvement in customer feedback and loyalty.•Conducted training programs for salon staff, resulting in improvement in service quality and client interactions.•Collaborated with the marketing team to launch promotions and events, contributing to a 20% increase in monthly revenue.•Implemented a streamlined staff scheduling system, reducing overtime costs while ensuring adequate coverage during peak hours.Key Skills: Salon operations Management | Inventory Control | Customer Service |Sustainable Practices Implementation | Appointment Scheduling Show less

Master Of Business Administration - Mba, Operations Management

Activities and Societies: Executive Cultural Conduit, Center for Corporate Relations Executive.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Cultural conduit