Madhusudan M R Email & Phone Number

Welcome to my LinkedIn profile! With a rich career spanning 15 years at Sarus Global Solutions Pvt Ltd, I am a seasoned Project Lead and Senior Oracle Apps Functional Lead specializing in Oracle ERP systems integration. My expertise extends to Oracle E-Business Suite and Oracle Fusion Cloud, with a focus on Sabrix integration for esteemed clients such as Pwc, Cytiva Healthcare, General Electric Company, and Cisco. I am passionate about delivering strategic solutions that optimize business functionality and ensure robust tax compliance.Professional Background:Throughout my career, I have demonstrated a strong commitment to excellence in IT project management and Oracle applications integration. At Sarus Global Solutions Pvt Ltd, I have led multiple projects focusing on Oracle ERP implementations, leveraging my in-depth knowledge of Oracle E-Business Suite and Oracle Fusion Cloud. My role as a Senior Oracle Apps Functional Lead has enabled me to collaborate closely with cross-functional teams and clients to deliver customized solutions that meet specific business needs and regulatory requirements.- Provided expert functional guidance to clients, enhancing Oracle application implementations and integrating with Sabrix Tax Engine.- Acted as the primary liaison with Sabrix FAST support team, resolving tax-related issues promptly and effectively.- Managed Sabrix production support through service requests using ServiceNow, Jira, and HP Service Desk Tools, meeting SLAs consistently.- Coordinated with business stakeholders, Tax Managers, clients, and end-users daily to resolve issues and ensure seamless operations.- Conducted thorough troubleshooting on Test/Development instances, analyzing logs and XML files to identify root causes and implement effective resolutions.- Facilitated knowledge transfer to teams and end-users, ensuring understanding and adoption of solutions.- Implemented enhancements based on recurring issue analysis, improving operational efficiency and reducing incidents.- Engaged with Thomson Reuters for ticket management and resolution of production issues, ensuring compliance with client requirements.- Regularly reported ticket status and participated in status meetings with project managers and stakeholders.- Collaborated with functional experts to streamline procedures and optimize system configurations, including defining Tax codes, DFFs, Value sets, Profile options, and lookups.