Madhumita Prem Email & Phone Number

Regina, Saskatchewan, Canada

I consistently provide accurate and relevant information regarding corporate services, rates, and policies, greatly enhancing customer interactions, particularly over the phone. I take the initiative to address and resolve customer inquiries and complaints, collaborating with relevant departments to ensure swift solutions. My proficiency in processing payments, issuing refunds, and preparing invoices has streamlined financial transactions and improved overall collection efficiency.Delivering high-quality customer service is one of my key strengths. I uphold corporate quality standards to guarantee exceptional satisfaction for both internal and external clients. Through effective questioning techniques, I adeptly identify customer needs and provide customized support. My in-depth knowledge of departmental systems, processes, and policies enables me to propose improvements that drive operational efficiency.I actively participate in the development and implementation of training programs that enhance departmental performance. Additionally, I assist with crucial accounting and financial functions, supporting the department’s financial operations. I am dedicated to continuous professional growth and engage in ongoing education to keep my skills and knowledge up to date.

India

I enhanced the efficiency of daily operations in the Funds Middle Office by ensuring accuracy and compliance while optimizing performance based on the instructions of the Client Account Manager for daily transitions. I took the initiative to create and deliver daily break reports for the Institutional Middle Office, providing vital insights that supported prompt decision-making. Additionally, I oversaw the execution of trades initiated by Portfolio Managers, ensuring compliance with Service Level Agreements (SLAs) and timely processing.I actively monitored and managed collateral to ensure adherence to established limits, promptly resolving any over-collateralization issues in coordination with the treasury. My commitment to accuracy was evident in my thorough monthly reconciliations, which ensured that financial records aligned seamlessly with operational activities. When discrepancies arose regarding past and future transitions, I collaborated closely with the reconciliation team to resolve inconsistencies.I played a pivotal role in leading the migration of processes from onshore to India, successfully managing cross-training initiatives to facilitate a smooth transition and maintain operational effectiveness. I partnered with network and market managers to execute the Agent Securities Account Governance project successfully. Furthermore, I spearheaded automation initiatives using tools like Alteryx, JIRA, Confluence, and SharePoint, which streamlined workflows and improved project management efficiency. I also addressed and resolved discrepancies in Swift transactions (MT599) between JPM and the Agent bank, ensuring accurate and timely resolutions.

➜ Managed team for IDBI and DB clients➜ Reviewed Mutual Fund Reconciliations➜ Created MIS reports and managed daily calls from Clients➜ Worked with team to deliver Recons within SLA

Mumbai Area, India

➜ Analyzed & evaluated fails; presented the same to the senior management➜ Prepared reconciliations reports to check IM balance with custodian balance; prepared & published daily EOD reports➜ Gathered approval of margin calls, booking of margin calls➜ Engaged in: ➥ Issuing demand call both manual and acadia integrated ➥ Cross verifying custodian reports with the company reports➜ Updating fails which are done by clients to management and credit officers➜ Escalated client fails to management if the fails are more than 2 days

Chennai Area, India

Supervised various functions including: ➝Processing of funds sent by the Investment Managers, reconciliation of funds ➝Managing a team by responding to their queries and reviewing funds ➝Addressing queries sent by FA or Reconciliations Team

➜Handled reports for the clients which need to be sent to dispute resolution team for discussion on Fed Forrum➜Responsible for providing training for new joiners for process➜Handling real time reporting for management,Sending critical reports of margin call processed on daily basis to credit officers➜Monitored overview on Cash fail specific to cash on daily basis.

➜ Handling OTC Collateral margin calls and portfolio reconciliations

➜Core responsibility is to handle reporting, raising of invoices, receipt applications and follow up of affiliates for the payment of invoices, making payments to affiliates and for invoice processing

➜ Primary responsibility is to handle the reporting, raising of invoices, receipt applications, follow up of affiliates for the payment of invoices, running of reports and clearing of errors on daily basis To do the reconciliations and follow up affiliates to reduce discrepancies and making payments to affiliates, answering weekly calls on Error reports, preparing dashboard & invoice processing

Postgraduate Degree, Finance And Financial Management Services

Master Of Business Administration, International Finance

Core Competencies ● Reconciliation ● Process Operations ● Researching Discrepancies ● Troubleshooting ● Correcting Transaction ● Invoice.

Bachelor Of Commerce (B.Com.), Computer Science

Bcom

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Singing and playing musical instumentMusician used to play Harmonium

Education record

Activities and Societies: Singing and playing musical instrumentStudied till 10+2

Financial Services, Finance And Financial Management Services