processing Warranty claim

# As a service manager, my primary objective is to deliver high quality and timely service to customers with an efficient service team.# Manage that service persons are given optimum training and assigned to positions fit for their abilities. # Manpower Management and capacity planning operations # Looking after sale service for all range of TATA Commercial vehicles. # To enhance customer satisfaction and increase workshop profitability.# Visited client sites to attend vehicle breakdowns.# Experience in Maintenance Aggregate repair & trouble-shooter of all types of M&HCV,BS4 and BS6# Worked on Warranty and AMC.# Analytical ability, Analyze the cause for product failure and responsible for implementing the corrective action against failure product to reduce failure.# Engine Diagnosis as well as troubleshoot using Cummins Insite and TDS applications.

# Managing and overseeing the dealership's workflow and schedule. # Vehicle job card opening.# Handling customer issue & Resolve.# Calling customers to inform them about service charges or pick-up times. # Maintaining positive customer relationships to ensure repeat business. # Ensuring all details on services rendered and costs are related to customers and processing their payments.# Liaising with service technicians about parts ordering and ensuring parts are available when needed.# Site visit NRDA for buses for service and Maintenance.# Engine Diagnosis as well as troubleshoot using Cummins Insite and TDS applications.

# To hold a basic understanding of small and medium motor operations. # Ability to work in a team situation. # Ability to work under instruction and take guidance.?# Ability to accurately complete job cards and timesheets.