Head Of Operations
Current
Mar 2022 - Present
AeroLeads people directory · profile
Madhu Sharma Email & Phone Number
Business Operations and L&OD Specialist
at
GradSure Gurugram
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Business Operations and L&OD Specialist
Location
Gurgaon, Haryana, India
Who is Madhu Sharma? Overview
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Quick answer
Madhu Sharma is listed as Business Operations and L&OD Specialist at GradSure Gurugram, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Madhu Sharma.
Madhu Sharma previously worked as Head of Operations at Gradsure Gurugram and Regional Head at Oyo. Madhu Sharma holds Post Graduation, Pgd In Marketing & Sales Management from St.Mary'S Convent.
Company email context
Email format at GradSure Gurugram
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GradSure Gurugram
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Profile bio
About Madhu Sharma
Core StrengthsSenior Management ProfessionalService/ Business Operations Management |Learning & Development |Process Excellence| Management Professional with about 24 years of diverse experience in Operations Management, Learning & Development , Consulting, Hospitality, Education Sectors.
Listed skills include Telecommunications, Team Management, Vendor Management, Service Delivery, and 23 others.
Current workplace
Madhu Sharma's current company
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7 roles
Madhu Sharma work experience
A career timeline built from the work history available for this profile.
Regional Head
- Management & review of regional L&D team across India.
- Driving Business KPI Improvements (Csat & Guest Experience).
- Property People and Process trainings.
- Trainer Productivity Tracking and TTT.
Aug 2019 - Nov 2020
Vice President Consulting
- Scale-up Sales through Entrepreneurs/ partnership development in India & Bangladesh.
- Premium Partners ROI Management as Strategic Initiative for the Group.
- Partner GTM planning & implementation across Locations.
- Partner Conference and Webinars.
- Stakeholder Management reporting.
May 2017 - Aug 2019
Deputy General Manager
Aircel
- Learning & Development
- Online / M-Learning Training & Curriculum creation / frontline up-skilling programs / Vernacular Content rollout.
- TTT & TTQ workshop for Partners & Circle teams. LMS implementation across Services India team through Aircel Excellence Academy.
- Lean Six Sigma Black Belt Certified – Institutionalized QMS & BPM across Service Channels across India.
- Conducting Csat & NPS for the Organization. Presenting Monthly Leadership Dashboard.
- Customer / Business Improvement Projects with Leadership team to support P&L
Jul 2008 - Apr 2017
Customer Experience Management
- Customer Experience Indicators Management at Contact Centers, Retail Outlets.
- Institutionalized QMS across Circle and Vendor team to deliver Customer Experience Targets.
- Customer Satisfaction Surveys and TNI analysis.
- TTT and Certification of Team Leaders at Vodafone Stores & Contact Centers.
- Customer Complaint Management.
Mar 2006 - Jun 2008
Customer Service Operations
- Contact Center Management and Review.
- Customer Complaint and relationship Management.
- Training Delivery for Backend teams.
Feb 2000 - Jan 2006
Customer Care Sr. Executive
Essar Cellophone
- Call Centre team lead.
- Customer Billing & Complaint Management.
Mar 1996 - Aug 1998
1 education record
Madhu Sharma education
-
St.Mary'S Convent
FAQ
Frequently asked questions about Madhu Sharma
Quick answers generated from the profile data available on this page.
What company does Madhu Sharma work for?
Madhu Sharma works for GradSure Gurugram.
What is Madhu Sharma's role at GradSure Gurugram?
Madhu Sharma is listed as Business Operations and L&OD Specialist at GradSure Gurugram.
Where is Madhu Sharma based?
Madhu Sharma is based in Gurgaon, Haryana, India while working with GradSure Gurugram.
What companies has Madhu Sharma worked for?
Madhu Sharma has worked for Gradsure Gurugram, Oyo, Door Training And Consulting India (Dtci), Aircel, and Vodafone.
How can I contact Madhu Sharma?
You can use AeroLeads to view verified contact signals for Madhu Sharma at GradSure Gurugram, including work email, phone, and LinkedIn data when available.
What schools did Madhu Sharma attend?
Madhu Sharma holds Post Graduation, Pgd In Marketing & Sales Management from St.Mary'S Convent.
What skills is Madhu Sharma known for?
Madhu Sharma is listed with skills including Telecommunications, Team Management, Vendor Management, Service Delivery, Customer Lifecycle Management, Call Center, Operations Management, and Customer Experience.
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