Madhu Singi Email & Phone Number

Dedicated individual with 10 +years of working experience in BPO industry. My current job profile includes mentioned job responsibilities.  Administration of dialer operations for outbound/inbound telemarketing programs. On hand experience of handling Aspect CTI platform. Real time Monitoring and trouble shooting the ACD dialer functions, Manage List Management, Dialer Management and Data Analytics for Outbound & Inbound Programs. Efficient dialing strategies to meet the set SLA’s. Manage the Queue and Monitoring of the Program Performance Indicators and implementing corrective measures as required.  Calling plan discussion with the operation managers/Team leads on the performance concerns, dialing plan and functional support.  Maintenance of compliance information like DNC guidelines, FTC, CRTC rules, State, Area code, Zone restrictions and Holiday Suppressions schedule.  Creation of campaign queues, users and giving access as per security policy.. Troubleshooting Helpdesk Ticket issues like Software/Hardware/CTI/Telco/ Installation & Up gradation of software Campaign creation, Queue creation IB/OB, creating users, giving permissions to different groups. Configuration of Lines, Station Campaigns, Workflow, Users on Dialer server. And client Application Configuration. Integration of Dialer server.. Experience in implementation / maintenance of Contact Center on AspectSpecialties: Dialer Support, MIS Reporting