Madhusmita Sahoo Email & Phone Number

With over 13 years in the industry, including 4+ years as a Certified SAFe® 6 Scrum Master, I specialise in IT service operations and agile methodologies.My Key Strengths:Process Enhancement: I thrive on customizing, deploying processes and tools to elevate the customer experience.ITIL Expertise: Proficient in Incident, Problem, and Change Management, rooted in deep ITIL principles understanding.Change and Release Management: Skilled in ensuring successful project deployments and transitions. SDLC Mastery: Whether it's Waterfall or Agile Scrum, I have mastered SDLC ensuring smooth project execution.Project Management: Beyond Scrum Master duties, I excel in Release Management, Risk Management, Stakeholder Engagement, Project Coordination, and Project Completion.People and Team Management:•Team building: Committed to nurture team development, helping them realise their potential and excel in their roles.•Performance management: I optimise team performance by setting clear goals, regular feedback, and guidance.•Conflict resolution: I specialise in transforming conflicts into growth opportunities through transparent and fair mediation.•Communication Catalyst: Building strong communication and trust within teams is my forte, ensuring every voice is heard.Dedicated to Ongoing Learning:I'm not just a tech enthusiast; I'm a tech explorer. I constantly align with evolving trends, immersing myself in DevOps culture and cloud technologies. This keeps me at the forefront of tech innovation.Let's Connect:Join me on this exciting tech journey! Let's explore the possibilities at the intersection of IT Service Management and Agile Scrum Mastery. Reach out anytime at smadhusmita89@gmail.com.Certifications:Splunk Certified UserSplunk Certified Power UserCertified SAFe® 6 Scrum MasterTools:Project Tracking: ClearQuest, JIRAVersion Control: ClearCaseDatabase Management: Oracle, MySQL, PostgreSQL Databases, SQLScripting: Bash shell scripting, PerlDevOps Tools: Git, Jenkins, Jfrog ArtifactoryMonitoring Tools: Splunk, NagiosTicketing Tools: ServiceNow, BMC RemedySkills:Program Delivery | Software Development Life Cycle | Agile Frameworks (Scrum, Kanban, SAFE) | Agile and Waterfall Project Management | Customer Interaction and Technical Support | Stakeholder Engagement | Change Management and Release Management | Risk Management | Cross-Functional Coordination

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  Gandhi Institute For Technological Advancement

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