Madhusudan Raju Email and Phone Number

As a Project Head in After Sales Service ,Led Network Expansion| Business Finance Related | After Sales Operations IT Support | R & R activities | Service Marketing | After Sales Service Expansion & Operations [Bangladesh , Nepal & Sri Lanka ] | ASP Management |Suppliers& Vendor Management• Successfully established over 2000+ Walk In Centres Covering of 95% districts and over 1000+ Installation & Repair at Home Centres with coverage of all PIN codes in various formats based on the business & geographical needs from 200 sq. ft. to 3000 sq. ft. from design to till handing over to Operations• On boarded strategic after sales service partners and lifecycle management of the entire network • Compliance Adherence , LOI / Contracts / Agreements Development and Renewal for all aftersales business • After Sales Business Finance i.e Billing & Validations, Partner Collections & Payments, On boarding Potential Suppliers & Vendors ,PO’s, Payments and documentations • Effectively Contributed for achieving India’s No1 After sales services• Effectively Contributed to the achievement of ISO 9001:2015 (Process) & ISO 14001:2015 (Environmental) for all Service Centres• Organizing Rewards & Recognition Programs & Quarterly Partner Meetings and to After Sales Teams • Responsibilities for After Sales Service Marketing • CRM Operations Support for day to day activities • Support to internal Teams and other Cross functionals• Spearheaded the After Sales & Service set-up for Bangladesh, Nepal and Sri Lanka from Identification of Strategic Service Partners ,Established Service centres based on the Geographic and sales plan ,Designed and Set Up Spare Parts Warehouse ,Spare Parts Planning to Imports, After Sales Operations, CRM and After Sales Cost.• Effectively Contributed for achieving Bangladesh’s No1 After sales services

Heading the Retail projects from planning, design and delivery for Hypermarkets & Malls ensuring timely completion handover to Store and Mall Operations - Completely involved in planning , re-designing and execution of both our malls and closely working with anchors and tenants for their requirement and smoothly delivering /handing over the projects- Completely involved in New and Existing Hypermarkets project- Completely involved in set up of new warehouse infrastructure of 50,000 sqft from planning to implementation- Coordinating and planning, developing vendors/contractors/suppliers- Coordinating internal & external design/consultants teams from specifications to Costing for the Project of selected sites and scheduling the work in accordance with requirements and resources- Complete Air condition up gradation of air condition from desert coolers to proper air condition system and therefore stores foot falls and sales have increased- Coordinating with Architects/designers, consulting agencies and contractors- Establishing and Maintaining Annual Maintenance contracts for retail stores and Malls- Refrigeration Systems Enhancements and thereby increase the life of assets

Regional Project Manager - South for Setting up Lifestyle Stores & Home Centre across south indiaMy responsibilities have been multi-disciplinary, involving Electrical, HVAC, PHE, Fire Fighting, Fire detection, BMS, Networking, security systems, and other interior and civil services.As a dedicated Retail Project Manager specializing in lifestyle store setups, experience in project planning, design, and execution. My expertise lies in creating unique and engaging retail spaces that reflect brand identity and enhance customer experience. I excel in leading cross-functional teams, managing budgets, and coordinating with stakeholders to deliver successful store openings on time and within budget. Passionate about innovation and quality, I strive to ensure every project I manage exceeds expectations and contributes to the overall success of the brand.