Madi A. Email & Phone Number

Astana, Kz

Astana, Kazakhstan

- Oversee all hotel operations during the night shift.- Manage and support night staff, including front desk agents and security personnel.- Handle guest check-ins and check-outs efficiently.- Resolve guest complaints and issues promptly and professionally.- Ensure the safety and security of guests and staff.- Monitor and manage hotel occupancy and room availability.- Coordinate with housekeeping and maintenance departments for any urgent needs.- Prepare and distribute daily reports to management.- Conduct regular inspections of the property to ensure cleanliness and safety.- Ensure compliance with all hotel policies and procedures.- Assist with emergency situations and provide first aid if necessary.- Manage financial transactions and reconcile accounts at the end of the shift.- Maintain a high level of customer service and guest satisfaction.- Train and mentor new night staff members.- Handle special requests and VIP guests with care and attention.- Coordinate with local law enforcement and emergency services as needed.- Maintain accurate records of incidents and guest interactions.

Astana, Kazakhstan

Nur-Sultan, Kazakhstan

- Ensure Outstanding customer care at all times.- Maintains a friendly, cheerful, and courteous demeanor at all times.- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.- Resolve customer issues, complaints, and problems in an efficient manner.- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.- Build strong relationships and liaise with all other departments.- Telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.- Supervise daily shift process ensuring all team members adhere to standard operating procedures.- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members.

Dubai, United Arab Emirates

- Assigns guests to the proper rooms upon check-in- Answers customer queries via phone, online, or in person- Manages phone and online reservations and event bookings- Processes customer payments and verifies credit card information- Maintains accurate records of bookings and payments- Escalates more critical issues and concerns to supervisor or appropriate teams

Nur-Sultan, Kazakhstan

- Processes invoices and prepares checkout bills- Monitors and checks accounting ledger- Posts room taxes and charges- Tracks room availability and occupancy- Prepares daily reports and summary cash balances

Nur-Sultan, Kazakhstan

Astana

Greet guests upon arrival and departure.Assist guests with luggage and other belongings.Provide information about hotel services and local attractions.Maintain cleanliness and organization of the lobby and public areas.Escort guests to their rooms and explain room features.Deliver packages and messages to guest rooms.Ensure the safety and security of guest belongings.