•Owns and manages the retail recruiting cycle from post to hire for 9 cafes•Prepares and processes payroll and accompanying reports•Manages employee life-cycle functions including onboarding, offboarding and HR system updates

•Acted as liaison between talent agencies and casting with discretion and confidentiality•Coordinated talent submissions for casting and booking via Google sheets, Casting Networks, and Hellosign•Managed competing priorities with effectiveness and efficiency

• Assisted management throughout interviewing and training process.• Assembled and implemented company-wide handbook and COVID-19 procedures.• Developed a mentorship program to streamline onboarding.• Analyzed strategic company positioning to assess new opportunities in operating leverage.

•Trained new hires in front and back of house with respectful coaching.• Served customers quickly and efficiently to minimize crowds and encourage company loyalty.• Anticipated needs of staff and customers while prioritizing task completion.• Suggested merchandise and goods based on strong understanding of customer preferences and needs.