Madi Endo Email & Phone Number

• Conducted investigations utilizing technical, communication, problem-solving, and technical writing skills
• Improved processes to reinforce cGMP and reduce deviation recurrence by working with project specialists and subject matter experts to implement corrective/preventative actions and update SOPs
• Applied systematic thinking processes and technical knowledge to independently address a broad range of non-routine to moderately complex problems

Bothell, Washington, United States

• Execute cGMP batch records and follow SOPs (standard operating procedures) to perform large-scale purification of API (active pharmaceutical ingredient) for a variety of clients
• Perform multiple purification operations: -Column chromatography/ packing (QuikScale Millipore, BPG) -AKTA/ Unicorn software (AKTA 1”/0.5”, AKTA Ready systems) -Viral Inactivation (low pH, triton detergent) -Planova.
• Skilled in troubleshooting and remediating issues within operational guidance
• Review, correct, and participate in improvements of batch record documents and SOPs
• Initiate deviations and assist with investigations

• Communication/Customer Service: Leveraged interpersonal skills to drive resolutions in complex situations. Engaged with clients to coordinate travel plans that meet their specific needs, budgets, and preferences

• Efficiency/Problem Solving: Revised department workflows and documents to improve organization and increase efficiency. Fixed discrepancies between imaging orders and protocols. Addressed any additional issues with.
• Customer Service: Facilitated communication between physicians and coordinated medical record transfers for continuing patient care.

Honolulu, Hawaii

• Policies/Procedures: Conducted secondary reviews of the institution's policies and procedures
• Training/Development: Developed and rolled out employee development manual for the bank's finance division, impacting around 200 banking employees.
• Employee Retention/Engagement: Worked with every manager in the finance group to create employee development manual to drive employee retention and engagement.

Honolulu, Hawaii

• Leadership/Teamwork: As Director of Harm Reduction and Prevention, lead over 80 members of diverse cultures and academic pursuits to become stronger and healthier women.
• Training/Development: Educated members on policies and risk management procedures. Trained monitors to provide a safe environment at social events.
• Presentation Skills: Delivered engaging presentations to students/members, helping promote wellness and good study habits.
• Conflict Management: Effectively limited and resolved disagreements between members.

Honolulu, Hawaii

• Tax/Payroll: Compiled tax organizer drafts and tracked payroll expenses using Excel.
• Customer Service: Provided additional support to other managers in the office for tax and administrative needs.

• Healthcare Analytics: Created graphic representations of breast cancer statistics in Excel and PowerPoint to summarize key findings in order to impact reduction/improvement.
• Research: Compiled literature sources for breast cancer epidemiology to use as references.

Bachelor'S Degree, Biology, General

Activities and Societies: Previous John A. Burns School of Medicine Doctor of Medicine Early Acceptance Program Scholar, Director of Harm.

Minor, Business Administration

High School With Honors

Activities and Societies: National Honors Society, Volleyball, Track and Field, Orchestra