Madi Endo Email & Phone Number

• Conducted investigations utilizing technical, communication, problem-solving, and technical writing skills• Improved processes to reinforce cGMP and reduce deviation recurrence by working with project specialists and subject matter experts to implement corrective/preventative actions and update SOPs• Applied systematic thinking processes and technical knowledge to independently address a broad range of non-routine to moderately complex problems

Bothell, Washington, United States

• Execute cGMP batch records and follow SOPs (standard operating procedures) to perform large-scale purification of API (active pharmaceutical ingredient) for a variety of clients• Perform multiple purification operations: -Column chromatography/ packing (QuikScale Millipore, BPG) -AKTA/ Unicorn software (AKTA 1”/0.5”, AKTA Ready systems) -Viral Inactivation (low pH, triton detergent) -Planova Viral Filtration -Tangential flow filtration/ Ultrafiltration-Diafiltration -Protein Concentration reading using SoloVPE and UV spectrophotometry -Aseptic techniques and equipment sterilization• Skilled in troubleshooting and remediating issues within operational guidance• Review, correct, and participate in improvements of batch record documents and SOPs• Initiate deviations and assist with investigations

• Communication/Customer Service: Leveraged interpersonal skills to drive resolutions in complex situations. Engaged with clients to coordinate travel plans that meet their specific needs, budgets, and preferences

• Efficiency/Problem Solving: Revised department workflows and documents to improve organization and increase efficiency. Fixed discrepancies between imaging orders and protocols. Addressed any additional issues with patients’ special conditions.• Customer Service: Facilitated communication between physicians and coordinated medical record transfers for continuing patient care.

Honolulu, Hawaii

• Policies/Procedures: Conducted secondary reviews of the institution's policies and procedures • Training/Development: Developed and rolled out employee development manual for the bank's finance division, impacting around 200 banking employees.• Employee Retention/Engagement: Worked with every manager in the finance group to create employee development manual to drive employee retention and engagement.

Honolulu, Hawaii

• Leadership/Teamwork: As Director of Harm Reduction and Prevention, lead over 80 members of diverse cultures and academic pursuits to become stronger and healthier women. • Training/Development: Educated members on policies and risk management procedures. Trained monitors to provide a safe environment at social events. • Presentation Skills: Delivered engaging presentations to students/members, helping promote wellness and good study habits.• Conflict Management: Effectively limited and resolved disagreements between members.

Honolulu, Hawaii

• Tax/Payroll: Compiled tax organizer drafts and tracked payroll expenses using Excel. • Customer Service: Provided additional support to other managers in the office for tax and administrative needs.

• Healthcare Analytics: Created graphic representations of breast cancer statistics in Excel and PowerPoint to summarize key findings in order to impact reduction/improvement.• Research: Compiled literature sources for breast cancer epidemiology to use as references.

Bachelor'S Degree, Biology, General

Activities and Societies: Previous John A. Burns School of Medicine Doctor of Medicine Early Acceptance Program Scholar, Director of Harm.

Minor, Business Administration

High School With Honors

Activities and Societies: National Honors Society, Volleyball, Track and Field, Orchestra