Michael Dietrich Email & Phone Number

Carson City, Nevada, Us

In my current role I serve Greater Nevada Credit Union as principle technology adviser and leader. The rock star teams I serve are responsible for the infrastructure, applications, security, and member-facing digital services for Nevada’s largest member-owned financial institution. Our organization must keep up with technological advancement to continue to offer innovative digital services to our members, as well as increase business efficiency through the strategic implementation of technology tools such as productivity solutions and automation. I am proud to be a part this evolution, lead such an amazing group, and serve a company that serves so many Nevadans.

Carson City, Nevada, Us

Carson City, Nevada, Us

As the primary driver of the State’s technology strategy and planning processes, my primary objectives were crafting a near-term strategy and master plan for State Core Information Technology. The primary objectives of this plan were furthering communication, collaboration, partnership, and economies of scale across Nevada State government agencies. Select accomplishments:Defined a cloud first approach, including hybrid cloud solutions with clear paths from on-premises to hybrid to pure cloud apps and servicesPartnered with State Purchasing to build a service broker model for hardware, apps and servicesBuilt strong collaborative relationships with the leaders of customer agencies to better understand the needs of their businesses and the desired outcomes of solutionsChampioned a business needs driven philosophy within the support organizationsDefined application and infrastructure governance structures to align our organizations and efforts, and to ensure the best decisions were made fairly for all stakeholdersLed the implementation of a statewide governance, risk and compliance (GRC) framework to deliver a consolidated view into our risk posture, driving governance compliance consistency and maturityCreated and staffed an Enterprise Architecture group, lead this newly formed team in the creation of an Enterprise Decision Framework (EDF) to enable effective technology business decisions and assist in building technology strategies across State agenciesDefined GRC and EDF policies and procedures for Human Resources, Administrative Services, Grants Management and the Department of Public Safety

Sunnyvale, Ca, Us

At LinkedIn I led a global team of highly talented Engineers delivering world-class media production solutions.What did we do? Full-stack Systems Engineering for LinkedIn Learning, Pulse, and LinkedIn Media Productions. From ideation to design, implementation and ongoing support my team built the bleeding-edge systems, infrastructure and processes to enable the LinkedIn Media businesses:• LinkedIn Learning (LIL) - https://www.linkedin.com/learning • Pulse Influencer Series - http://lnkd.in/pulseapp• LinkedIn Media Productions (LMP) Collaborated with Media Production leaders, team members, customers and stakeholders to identify future business needs for media and AV workflow, storage and deliveryImproved what was known, and defined what was next, to identify opportunities to improve content production pipeline and workflow, maximize performance, and future-proof systems and infrastructureLed focused efforts to troubleshoot perplexing rendering, media delivery, and compression errors Implemented a unique tracking and score-based decision matrix to manage the backlog of requests to add new AV editing and workflow capabilities; delivered cost-effective solutions through innovation Collected and analyzed quality of service metrics and KPIs to proactively identify and resolve AV pipeline and workflow issues to minimize production and editorial team lost productivityDeveloped tools to eliminate or minimize manual tasks – always prioritized innovation and automation over additionLed data protection and continuity-of-business activities during the Thomas Fire and subsequent flooding

Kista, Stockholm, Se

Engaged in all levels of the spec/design/build of the new Ericsson Silicon Valley Campus in Santa Clara, CA. Liaised with architects, designers and contractors to ensure all technical needs were captured and delivered on schedule.Engaged with and represented all stakeholders across the Media business to capture technical, work, and common space needs for the new campus As needed facilitated meetings, planning sessions and workshops with third-party providers and business ownersAppointed to the Ericsson Silicon Valley Leadership Team to represent the Media Business, and expand my participation and influence from campus to geographic area-wide strategy and planning

Kista, Stockholm, Se

In this role I was accountable for the delivery of Media Platforms tools, systems, services and processes in support of the global development and deployment of Mediaroom and Mediafirst.Tools and Processeso Led the creation and mission of the Agile Team within the Media Business Unito Utilized data-driven forecasts of predictability and delivery to successfully secure funding and approval to build the Agile Media Center of Excellence. Recognized by Microsoft senior leaders for this accomplishmento Successful tools & process overhaul resulted in a substantial lift of our say/do ratios and predictability metrics, from 45% to >75%Systems Engineering / Cloud Platform Engineeringo Led teams responsible for architecting and operating on-premise and cloud-based systems enabling Media Platforms service deliveryo Developed Service Reliability Engineering Team by encouraging ownership and the understanding of analytical data and operational processeso Recruited top talent to build the “I Need” R&D support portal and teams at regional development centers, resulting in >20% increase in developer productivitySRE / Service Enablerso Supported the development of R&D and DevOps Continuous Integration pipeline tools and processeso Led lab initiatives supporting systems and infrastructure for client and server developmento Delivered, tracked, and managed test and production environments, software and services

Redmond, Washington, Us

The Microsoft Mediaroom business was acquired by Ericsson. Please see Sr. Director, Systems Engineering role @ Ericsson, above.

San Antonio, Texas, Us

Accountable for the specification, deployment and support of communications and collaboration systems. Implemented monitoring tools to detect system failures and degradation, and facilitated proactive mitigation activities. Identified issues within the support areas and produced corrective actions. Led the production of internal and external live events, broadcasts, podcasts and videos. Served as host and master of ceremonies as needed.• Developed standardized methods and procedures for efficient and prompt handling of all support processes, resulting in 50% reduction in time to resolve service requests

Carson City, Nevada, Us

Lead and managed internal and external IT resources supporting diverse systems for a $500M financial institution. Drove technological change with an eye on cost efficiency aligned with the existing and future needs of the business.• Re-negotiated multiple vendor contracts resulting in >$100k annual savings• Reorganized the IT Team and redefined roles to improve quality and effectiveness of support resulting in >25% decrease in ticket resolution times and increased customer satisfaction• Brought Financial Core system availability to above industry standards (99.999%).• Developed a company-wide project planning and management strategy• Championed a company-wide program to develop a culture of communications and collaboration

Redmond, Washington, Us

Managed teams supporting labs and infrastructure for IPTV development, sales and hardware validation. Conducted pre-deployment evaluation and testing of critical IPTV infrastructure components. Facilitated timely debug and triage of system issues. Recruited and lead 35 member extended team and managed $7M budget.• Developed the Media Encoding Resource Lab for IPTV Networks (MERLIN), a facility for development of encoding parameters and VQA of real- and deferred-time media for IPTV networks • Lead infrastructure design and implementation of a 4000 server state-of-the-art lab and data center• Received a Microsoft Excellence award for contributions to the AT&T IPTV deployment (UVerse)

Redmond, Washington, Us

Liaised with Engineering and Solutions teams to define and facilitate product support requirements for key customer initiatives. Facilitated timely triage and resolution of system issues• Received recognition from Bill Gates for the development of an IPTV client platform used to prototype and demonstrate MS IPTV solutions• Received Microsoft Excellence awards for contributions to our first customer trial, and the design and realization of the Microsoft Consumer eXperience @ Silicon Valley product demonstration center

Redmond, Washington, Us

Managed a global technical services team to design and support the infrastructure and systems required to develop and demonstrate broadband cable clients• Earned leadership recognition for reducing infrastructure deployment and support costs by over 50%• Implemented performance monitoring and failure risk analysis methods for customer systems• Received a Microsoft Excellence award for streamlined technology deployment procedures

Redmond, Washington, Us

Managed the global Microsoft Licensing network infrastructure. Program managed critical enterprise projects• Received World Wide Operations Excellence Award, VP Award for Partnership Excellence• Received International Communicator Award for "Excellence in Business Communications"