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Madie Whalen is a Operations Lead at Coverflow. She possess expertise in leadership, conflict management, peer mediation, public speaking, google drive and 22 more skills. Colleagues describe her as "Madie was my manager at Pod Group and she was an incredible resource. She did a great job at training me and showed me the ropes of the business. Not only being very informative and intelligent, Madie was also very patient. She would step up and assist me whenever I was stuck and wouldn't leave until the problem is resolved. Instead of simply giving out the answer, she would ask me guiding questions that would lead me to discover the answer myself. This is a brilliant tactic because it effectively teaches me critical thinking and problem-solving skills. All in all, Madie is a great asset to any organization because of her patience, creativity, and enthusiasm." and "Madie has worked on my Host Success team at Peerspace and stood out through her consistent efforts and eagerness to grasp new concepts and approaches. Her very active role working directly with users in our supply-side inbound sales funnel set an example, and she is a professional and empathetic communicator. The team also benefited greatly from her ability to not only keep her own work organized, but to drive internal adoption of new tactics and resources to add efficiencies to the host onboarding process. She'll be a strong asset, dedicated learner and helpful presence wherever she contributes next."
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Operations LeadCoverflowSan Francisco, Ca, Us -
Product ManagerPod Group - A Giesecke+Devrient Company Jun 2021 - PresentMunich, Bavaria, DePod Group is a telecommunications company with 55 employees and annual revenues of $12M, that provides enterprise companies with custom IoT solutions and connectivity management services. Pod Group was acquired by G+D in 2021.- Lead end-to-end product lifecycle management for a user-friendly enterprise SaaS B2B/B2B2C IoT connectivity management portal.- Utilize market research and user behavior analysis to drive product enhancements and translate customer needs into actionable requirements for the user platform.- Prioritize feature releases based on evolving customer demands and managed the product backlog effectively.- Foster strong relationships with North American network partners and vendors, ensuring seamless product changes and API integration across 30+ networks.- Author clear and impactful product release communications for both internal and external stakeholders.- Orchestrate collaborative Scrum meetings and product sprints with the international Development team, resulting in successful product releases. -
Product ManagerPod Group - A Giesecke+Devrient Company Mar 2019 - Jun 2021Munich, Bavaria, De- Established and led a four-person Product Management team in collaboration with the COO, enhancing overall product development capabilities.- Implemented four new network API integrations to expand the network portfolio on the Pod Group platform, while ensuring seamless maintenance of existing integrations.- Took charge of creating and managing the user-friendly Knowledge Base, authoring informative articles, producing demo videos, and designing the portal layout.- Acted as the main point of contact for reviewing new feature requests from both internal and external stakeholders, effectively managing the product backlog. -
Account ManagerPod Group - A Giesecke+Devrient Company Jan 2019 - Jun 2021Munich, Bavaria, De- Ensured seamless and positive user experience for existing clients and new leads.- Collaborated with virtual and onsite team members to enhance internal processes and efficiency.- Provided L2 technical support expertise in troubleshooting connectivity issues.- Developed informative support articles and training materials to optimize user experience. -
Account Management InternPod Group - A Giesecke+Devrient Company Aug 2018 - Dec 2018Munich, Bavaria, De- Managed logistics for customer SIM orders and inventory, ensuring timely shipping and receiving.- Facilitated onboarding process by engaging with new clients and delivering platform demonstrations. -
Host Success Account Management InternPeerspace Aug 2017 - Jul 2018San Francisco, California, UsDuring Series A Funding. Peerspace is an online marketplace for hourly venue rentals for meetings, productions, and events.- Facilitated host onboarding, manage existing profiles, and consult users under the direction of our central operations team.- Recorded, analyzed, and presented user data to gather insights and optimize user experience, our platform, and conversion rates.- Authored support articles to improve and support the user experience.
Madie Whalen Skills
Madie Whalen Education Details
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University Of San FranciscoPhilosophy Minor
Frequently Asked Questions about Madie Whalen
What company does Madie Whalen work for?
Madie Whalen works for Coverflow
What is Madie Whalen's role at the current company?
Madie Whalen's current role is Operations Lead.
What is Madie Whalen's email address?
Madie Whalen's email address is mw****@****fca.edu
What is Madie Whalen's direct phone number?
Madie Whalen's direct phone number is +191630*****
What schools did Madie Whalen attend?
Madie Whalen attended University Of San Francisco.
What skills is Madie Whalen known for?
Madie Whalen has skills like Leadership, Conflict Management, Peer Mediation, Public Speaking, Google Drive, Microsoft Office, Powerpoint, Sales, Customer Service, Conflict Resolution, Event Planning, Microsoft Powerpoint.
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