Madiha Shaikh Email & Phone Number

Kitchener, Ontario, Canada

● Welcoming customers as they enter the store, offering assistance, and guiding them to the appropriate products or sections.● Answering customer inquiries about product features, specifications, pricing, availability, and assisting with product selection based on customer needs and preferences.● Operating the cash register or point-of-sale system, accurately scanning and totaling purchases, handling cash, credit card transactions, and issuing receipts.● Accepting and processing customer returns or exchanges, verifying eligibility based on store policies, and ensuring proper documentation and resolution.● Addressing and resolving customer complaints, concerns, or problems related to product quality, pricing, service, or other issues to ensure customer satisfaction.● Informing customers about current store policies, promotions, discounts, loyalty programs, and special offers to maximize customer satisfaction and sales opportunities.● Working collaboratively with store associates, supervisors, and other departments to ensure smooth operations, effective communication, and exceptional customer service.● Following all store policies, safety guidelines, and procedures related to customer interactions, cash handling, security, and loss prevention.

Kitchener, Ontario, Canada

● Striving to provide exceptional customer service by demonstrating active listening, empathy, professionalism, and a genuine desire to meet customer needs and exceed their expectations.● Accurately recording customer information, inquiries, transactions, and interactions in the customer database or CRM system for future reference and follow-up purposes.● Balancing cash drawer at the beginning and end of shifts, reconciling cash and sales transactions, and preparing reports on cash transactions.● Keeping the checkout area clean, organized, and well-stocked with necessary supplies.● Monitoring and reporting low stock levels, notifying supervisors of inventory needs, and assisting with restocking shelves or displaying merchandise.● Informing customers about current store policies, promotions, discounts, loyalty programs.