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Madison O'Brien Email & Phone Number
Senior Customer Success Manager - APAC
at
Dovetail
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Success Manager - APAC
Location
Adelaide, South Australia, Australia
Company size
Who is Madison O'Brien? Overview
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Quick answer
Madison O'Brien is listed as Senior Customer Success Manager - APAC at Dovetail, a with 200 employees, based in Adelaide, South Australia, Australia. AeroLeads shows a matched LinkedIn profile for Madison O'Brien.
Madison O'Brien previously worked as Customer Success & Community Lead at Teamgage and Customer Success Manager at Teamgage. Madison O'Brien holds Graduate Diploma In Psychology, Psychology from University Of Adelaide.
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Profile bio
About Madison O'Brien
My career journey has been defined by a relentless curiosity and a passion for leveraging technology to create meaningful impact. From discovering Silicon Valley at 20 to leading AI-driven initiatives today, I’ve always followed my curiosity rather than a conventional path. This approach has allowed me to build a unique career at the intersection of technology, social impact, and leadership, where I can make a tangible difference in the world.Here's some highlights from my journey so far: 🧠 Expertise in Business Psychology & Culture: With a robust educational background, holding a BA in Business (Human Resource Management & Advanced Leadership) from Flinders University and a Post-Graduate Diploma in Psychology from the University of Adelaide, I fuse psychological principles with business strategies to cultivate high-performing and highly engaged teams.💡 Innovating through Technology & Agile Practices: As a Community & Enablement Lead at Teamgage, I leverage my expertise in SaaS and agile methodologies to drive strategic outcomes, always with a focus on enhancing the human experience at work. I firmly believe that the most engaged teams are the highest performing, a philosophy that is well-supported by research and has guided my efforts in creating impactful workplace solutions.🌏 Leadership & Global Impact: My leadership extends globally through my role as the Adelaide Hub Curator for the Global Shapers Community, where I empower young changemakers in South Australia. My leadership philosophy is anchored in empathy, inclusivity, and a commitment to driving meaningful change. This role has allowed me to support and inspire the next generation of leaders who are passionate about creating positive social impact.🔗 Advising Startups: As a Startup Advisor, I bring a wealth of knowledge in creating nurturing work environments and driving customer success. I thrive on helping startups build strong foundations, focusing on people, culture, and technology to ensure sustainable growth and long-term success.
Current workplace
Madison O'Brien's current company
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Dovetail
16 roles
Madison O'Brien work experience
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Customer Success & Community Lead
Current- Led successful onboarding initiatives for a diverse portfolio of customers across public & private sector, ensuring seamless integration and adoption of Teamgage.- Created detailed onboarding documentation and resources, including user guides, FAQs, and best practice guidelines, to support continuous learning and self-service.- Led cross-functional projects aimed at improving platform features and user experience, ensuring alignment with customer needs and timely delivery.- Mobilised and engaged stakeholders, including clients, partners, and internal teams, to drive adoption and advocacy for Teamgage.
Jan 2024 - Present
Customer Success Manager
- Developed and delivered comprehensive training programs and resources to enable customers to maximise the value of the platform. - Developed and maintained strong relationships with key clients, ensuring ongoing satisfaction and retention through proactive communication and support.- Collaborated with sales and product teams to identify opportunities for upselling and cross-selling, contributing to increased revenue growth and client satisfaction.
Oct 2020 - Jan 2024
Customer Success Analyst
- Delivered comprehensive reporting on trends, ROI, and data insights, aligning with customers' key metrics for measurable impact.- Conducted in-depth analysis of customer usage patterns and feedback to identify trends and areas for improvement, providing actionable insights to the customer success team.
May 2020 - Oct 2020
Outgoing Curator
Current- Successfully transitioned leadership and ensured continuity of strategic initiatives.- Mentored and supported the incoming curator and new members.- Facilitated the handover process, maintaining high levels of engagement and motivation within the hub.
Jul 2024 - Present
Curator
- Led a diverse team to drive impactful projects aligned with the Global Shapers' mission.- Organised and managed community events, fostering collaboration and networking opportunities.- Developed and implemented strategic plans to enhance the hub's visibility and impact.
Jul 2023 - Jul 2024
Impact Officer
- Spearheaded initiatives to measure and amplify the social impact of the hub's projects.- Collaborated with local organisations to create meaningful partnerships and community outreach programs.- Analysed data and provided insights to improve the effectiveness of ongoing projects.
Aug 2021 - Jun 2023
Hub Member
- Actively participated in community projects and events, contributing to the hub's objectives.- Collaborated with fellow members to brainstorm and implement innovative solutions for social issues.- Engaged in continuous learning and development through workshops and networking opportunities.
May 2021 - Aug 2021
Head Of People
Current
Sep 2024 - Present
Advisor
Current- Offering guidance on technology-driven strategies to optimise GiveBack's social presence and enhance user engagement.- Assisting in the development and implementation of customer success solutions that align with the company's mission and values.- Advising on best practices for team management within a tech-driven environment, fostering a culture of innovation and efficiency.- Contributing to the scaling of the startup by identifying growth opportunities and providing insights on market trends and competitive landscapes.- Collaborating with the team to refine business strategies, ensuring they are data-driven and customer-centric.
Jan 2024 - Present
Community Cohort #4
The Community Collective is a community for community builders. The Community Cohort is an 8-week online program where community builders, operators & founders level up to build impactful communities together around the world >> thecommunitycollective.co
Apr 2024 - Nov 2024
People And Culture Generalist
- Designed and implemented initiatives to boost employee engagement and satisfaction, successfully maintaining an engagement score of 80+ with a +55% increase in employee headcount.- Managed the end-to-end recruitment process, including sourcing, interviewing, and onboarding new hires, ensuring a seamless integration into the company culture. - Assisted in the creation and implementation of HR policies and procedures, ensuring compliance with legal requirements and alignment with organisational values.
Mar 2019 - May 2020
People And Culture Intern
Jan 2019 - Apr 2019
Return To Work Coordinator
Jun 2018 - Mar 2019
Human Resources Administrator
- Successfully onboarded 300+ therapist's nation-wide- Tracked and maintained compliance for 500+ employees- Updated HRIS systems and processes
May 2018 - Mar 2019
Executive Assistant
- Assisted the CEO and Managing Director with diary management and meetings between Site managers and Aged Care facilities - Booked flights, arranged accommodation and car hire for employees travelling interstate
May 2018 - Mar 2019
Team & coworkers
Colleagues at Dovetail
Other employees you can reach at dovetailapp.com. View company contacts for 200 employees →
ES
Emma Schlichting
Colleague at DovetailSan Francisco, California, United States
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Aaron Byrom
Colleague at DovetailSydney, New South Wales, Australia
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AM
Anne-Marie Morrell
Colleague at DovetailSan Francisco Bay Area, United States
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Cassie Haughey
Colleague at DovetailSan Francisco, California, United States
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SA
Shokeen Ahmad
Colleague at DovetailDelhi, India
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SA
Sherline Angelica Maseimilian
Colleague at DovetailGreater Sydney Area, Australia
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AM
Aditya Mukherjee
Colleague at DovetailGreater Sydney Area, Australia
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Paula Paris
Colleague at DovetailMeridian, Idaho, United States
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SS
Shelby Sims
Colleague at DovetailSan Francisco, California, United States
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EC
Eddie Cohen
Colleague at DovetailPelion, South Carolina, United States
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Emma Schlichting
Colleague at DovetailSan Francisco, California, United States
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AB
Aaron Byrom
Colleague at DovetailSydney, New South Wales, Australia
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AM
Anne-Marie Morrell
Colleague at DovetailSan Francisco Bay Area, United States
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CH
Cassie Haughey
Colleague at DovetailSan Francisco, California, United States
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SA
Shokeen Ahmad
Colleague at DovetailDelhi, India
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SA
Sherline Angelica Maseimilian
Colleague at DovetailGreater Sydney Area, Australia
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AM
Aditya Mukherjee
Colleague at DovetailGreater Sydney Area, Australia
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PP
Paula Paris
Colleague at DovetailMeridian, Idaho, United States
View →
SS
Shelby Sims
Colleague at DovetailSan Francisco, California, United States
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EC
Eddie Cohen
Colleague at DovetailPelion, South Carolina, United States
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4 education records
Madison O'Brien education
Graduate Diploma In Psychology, Psychology
Bridge To The Boardroom
Bachelor Of Business (Advanced Leadership And Human Resource Management), Business/Commerce
Education record
FAQ
Frequently asked questions about Madison O'Brien
Quick answers generated from the profile data available on this page.
What company does Madison O'Brien work for?
Madison O'Brien works for Dovetail.
What is Madison O'Brien's role at Dovetail?
Madison O'Brien is listed as Senior Customer Success Manager - APAC at Dovetail.
Where is Madison O'Brien based?
Madison O'Brien is based in Adelaide, South Australia, Australia while working with Dovetail.
What companies has Madison O'Brien worked for?
Madison O'Brien has worked for Dovetail, Teamgage, Global Shapers Community, Raise Our Voice Australia, and Giveback.
Who are Madison O'Brien's colleagues at Dovetail?
Madison O'Brien's colleagues at Dovetail include Emma Schlichting, Aaron Byrom, Anne-Marie Morrell, Cassie Haughey, and Shokeen Ahmad.
How can I contact Madison O'Brien?
You can use AeroLeads to view verified contact signals for Madison O'Brien at Dovetail, including work email, phone, and LinkedIn data when available.
What schools did Madison O'Brien attend?
Madison O'Brien holds Graduate Diploma In Psychology, Psychology from University Of Adelaide.
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