Madison Brant Email & Phone Number

• Reception duties, including but not limited to: scheduling and checking in patient appointments, answering and making phone calls, scanning and faxing documents, transcribing medical notes, preparing spreadsheets, handling physician and clinician mail.• Prepare clinic charts and maintain physician client lists through daily audits.• Ensure all reception and sanitary supplies are adequately stocked and re-ordered in a timely manner and submit maintenance work orders as needed.• Enter and update patient information into the EMR as needed.• Maintain staff attendance board and complete afternoon safety check-ins.• Handle the documentation and flow of daily clinic activities.

• Executive administrative support to the Director and Assistant Directors of Operations.• Complete and post daily data reports for various treatments and procedures including patient compliance, treatment frequencies, and clinic inventories.• Maintain compliance throughout all clinics with daily, weekly and monthly audits, including but not limited to: flagging, consolidating, and rectifying errors in operational procedures, payments, patient files, health and safety mandates, etc. • Liaise with all clinics and departments through phone, video and email correspondence. • Additional tasks: complete daily opening schedules for all clinics; collect and submit information for payroll; weekly inventory submission, etc.• Front desk reception duties, such as greeting guests, answering phones and booking appointments, as needed.

• Contact point via MAXIMUS Canada for the 2021 federal election.• Successfully demonstrated professional etiquette through a high attention to detail, the ability to multitask under pressure, and maintenance of client confidentiality.• Answered client inquiries through research and appropriate call escalation.• Completed data entry, inquiry logs, reports on inquiry trends and weekly schedules.• Operated multiple software programs simultaneously, e.g., Cisco Finesse and Jabber, Excel, Inquiry Resource Centre, etc.• Formed excellent client rapport by providing quick, effective, and people-oriented service.• Created job aids to assist recent hires with the onboarding process.

Toronto, Ontario, Canada

• Facilitated language classes for 12-20 adolescent and teenage students. • Planned and executed lessons for various CLB levels within PBLA guidelines.• Adjusted learning materials in real time to accommodate multi-level learning.• Reported student progress to the full-time homeroom teacher.• Created a safe, open and welcoming learning environment for newcomers.

Etobicoke, Ontario, Canada

• Hired as Team Lead and successfully managed staff of 1-3 through daily tasks.• Responsible for holding company keys to access monies and open and close the store.• Completed opening and closing cash counts, payroll, and weekly audits.• Performed transactions quickly and efficiently using a POS system and handling cash.• Assisted with shipping, receiving, tagging, and replenishing stock.

Diploma, Office Administration - Health Services

Activities and Societies: Future Ready Premium Microcrediential Program, Career ServicesGained knowledge of medical terminology.

Graduate Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies: Peer TutorEducated in various teaching methodologies, language analysis, and cultural sensitivity. Developed.

Bachelor'S Degree, English Language And Literature

Activities and Societies: English Students' Association, Creative Writers Club, Conversation Partner Program, BrockU Talks, Peer.