Madison Castro Email & Phone Number

Employed by Concentrix, supporting Google

• Deliver world-class customer experience for customers as their primary point of contact from project approval to solar activation• Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps• Work with customers to schedule appointments and obtain inputs such as documents or signatures on application forms• Collaborate with the Site Audit and Design teams to solve issues and innovate new ways to… Show more • Deliver world-class customer experience for customers as their primary point of contact from project approval to solar activation• Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps• Work with customers to schedule appointments and obtain inputs such as documents or signatures on application forms• Collaborate with the Site Audit and Design teams to solve issues and innovate new ways to reduce rework and improve customer experience as well as Home Upgrades teams for customers that have home upgrades to ensure timely scheduling and completion of jobs and to provide updates to customers• Coordinate with sales, utilities, jurisdictions, sub-contractors, build partners, and internal construction manager to ensure a smooth and efficient activation• Discuss customer feedback and solicit customer satisfaction feedback for both installation and new customer surveys Show less

Los Angeles County, California, United States

• Direct team of 10-15 customer service reps to achieve service initiative objective and maximize customer satisfaction• Train individuals to manage account portals and process requests from the top E-Commerce retailers in the US• Manage monthly customer service metrics; evaluate issue rates, call volumes, and customer complaints; and develop and implement plans to correct shortages in service• Cultivate, implement, and update best practices to modernize operations, standardize… Show more • Direct team of 10-15 customer service reps to achieve service initiative objective and maximize customer satisfaction• Train individuals to manage account portals and process requests from the top E-Commerce retailers in the US• Manage monthly customer service metrics; evaluate issue rates, call volumes, and customer complaints; and develop and implement plans to correct shortages in service• Cultivate, implement, and update best practices to modernize operations, standardize processes, and improve customer service Show less

Los Angeles County, California, United States

• Oversee and manage 200+ customer issues simultaneously and ensure effective and long-term problem resolution• Call customers to reach resolution quickly and send hundreds of emails daily to reach resolution while minimizing costs to the company• Monitor programs and procedures to ensure on-time delivery and customer satisfaction• Act as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating and… Show more • Oversee and manage 200+ customer issues simultaneously and ensure effective and long-term problem resolution• Call customers to reach resolution quickly and send hundreds of emails daily to reach resolution while minimizing costs to the company• Monitor programs and procedures to ensure on-time delivery and customer satisfaction• Act as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating and selling Show less

Northridge, California

• Acts as a sales leader, coach and role model through floor management and contributes to store sales goals on weekly basis• Responsible for ensuring all customers are receiving 5-star customer service and selling• Trains customer service representatives to provide best service and contribute to maintaining high standards of store operations• Supports the building, developing and retaining a winning customer service team• Leads, inspires and coaches a service and sales-oriented… Show more • Acts as a sales leader, coach and role model through floor management and contributes to store sales goals on weekly basis• Responsible for ensuring all customers are receiving 5-star customer service and selling• Trains customer service representatives to provide best service and contribute to maintaining high standards of store operations• Supports the building, developing and retaining a winning customer service team• Leads, inspires and coaches a service and sales-oriented team in a positive professional environment Show less

Northridge, California

• Answers over 25 phone calls in a timely manner daily, best assisting customer with needs, transferring to necessary department• Maintains clean and welcoming environment • Greets up to 3 or more customers and check all in for appointment or lead in direction of product needed simultaneously • Makes several appointments using computer system as well as makes 20 plus calls to confirm appointments• Checks customers out quickly and accurately while also promoting other products to… Show more • Answers over 25 phone calls in a timely manner daily, best assisting customer with needs, transferring to necessary department• Maintains clean and welcoming environment • Greets up to 3 or more customers and check all in for appointment or lead in direction of product needed simultaneously • Makes several appointments using computer system as well as makes 20 plus calls to confirm appointments• Checks customers out quickly and accurately while also promoting other products to consider Show less

Northridge, Ca

• Maintain high standards of customer service during high-volume, fast-paced operations• Manage currency transactions quickly and accurately, count register and safe, tracks sales• Maintain clean, safe and welcoming environment• Diligently solve problems that naturally appear in customer service business, kindly and thoroughly• Leads fellow employees in assisting customers in an efficient, high quality manner, demonstrating a positive customer service role • Perform above… Show more • Maintain high standards of customer service during high-volume, fast-paced operations• Manage currency transactions quickly and accurately, count register and safe, tracks sales• Maintain clean, safe and welcoming environment• Diligently solve problems that naturally appear in customer service business, kindly and thoroughly• Leads fellow employees in assisting customers in an efficient, high quality manner, demonstrating a positive customer service role • Perform above and beyond job expectations by training 3 or more new employees to work at expected high standards and through resolving monetary disputes and confusion Show less