• Specializes in organization effectiveness (planning, project portfolio, or culture/change) and supports Provider Data Solutions to ensure activities are aligned with corporate strategy• Develops and designs processes and systems that support business needs by identifying impacted parties, business partners, and resources required and building support for business change throughout the business unit• Provides process, project, and change management methodology coaching/consulting support to both local and enterprise-wide initiatives including implementation plans for Indiana Long Term Special Services providers and Provider Data Modernization

• Responsible for the development, administration, implementation, evaluation of operational activities in the Human Resources departments (i.e. Finance, Organizational Development, Talent Acquisition, Total Rewards)• Oversaw development and maintenance of annual $30,000,000 budget for the Human Resources Division: Served as adviser on financial impact and justifications for capital expenditures, operating expenditures and creation of new programs and initiatives• Created COVID-Compliance process to manage 8,000 employees infection and vaccination status and provided guidance on termination/suspension policies• Partnered with key stakeholders to define critical data requirements, metrics and reports needed to effectively analyze trends, make decisions and act in support of business strategies• Process Improvement Lead for initiatives to ensure operational efficiencies: Blend people, process, and technology into an optimal mix to deliver a best in class service• Served as a resource for internal functional areas for the development and documentation of Standard Operating Procedures, documentation and management of policies, development of tools and resources, and development of metrics linked to organizational and department goals

 Managed teams in Anti-Money-Laundering/Bank-Secrecy Act at Top 5 bank aiding in process and procedure for remediation of customers data and information and implementing processes for Business-As-Usual sustainability Implemented loan servicing software at Top 3 timeshare company as well as Top 2 Automotive Finance company, including organizational change management and training of employees on new tool Led underprivileged youth to plan presentations on Alexa voice skills and AWS coding skills through weekend Hackathons for pro-bono projects with #1 global beverage service company and top 5 fast-food chain Participated on innovation team for top American airline creating a new customer concierge service, presented to leaders in the brands innovation practice Led Customer Experience team in coordination with Product Owners at Top 10 Healthcare Insurance company to develop and document requirements for Claim-Line-Level Analytics tool responsible for a forecasted $10 million per year in recovered claims Community Service Lead: Planned month-long annual Food Fight fundraiser for the Atlanta Community Food Bank for 4 years, exceeding fundraising goals annually with over $25,000 total raised College Recruiting Lead: Created and executed strategy for Georgia Tech recruiting through career fairs, information sessions, and special events, with 100% of recruits that made it to final round interviews receiving an offer over 3 years

• Assisted Ad Products and Operations Research Teams on forecasting audience segmentations• Leveraged analytical skills to perform regression tests on ad sales and performance• Developed forecasting method for target audience analysis and contract assurance for Ad Sales companies

• Collaborated with digital research team to implement a redesign for NBA.com, NBA App• Partnered with product managers within NBA Digital on projects pertaining to different delivery platforms• Developed competitive reports to understand the digital landscape for sports products

• Worked for research and marketing teams on NBA and NCAA March Madness readiness & execution• Prepared research reports using analytics and data comparing trends for marketing teams