- Facilitated and managed membership sales for over 56,000 students, alumni, and guests at the Recreation and Physical Activity Center. - Maintained high levels of customer service by working with team members to enforce safety protocols.- Supported students at the Ohio School for the Deaf to gain skills key to independence and communication.

Greet students and members as they enter the RPACControl and grant access into the facility by monitoring for proper membership and identificationLead tours, check out rentable equipment, perform point of sale operations, cash handling, restock products, and provide information about programs, services and facilities while delivering exceptional customer service

- Utilized accounting software systems, such as CCH Engagement, CCH Axcess and CCH Document, to complete tax returns and store and create tax workpapers. - Prepared roughly four tax returns a day, completing 1040 individual returns, 990 non-profit returns, 1065 partnership returns, and 1120 business returns.- Participated in weekly meetings with my acting manager as well as my internship supervisor, where we discussed and evaluated my previous work.

Process accounts receivable by depositing checks and accounting for ACH paymentsPrepare accounting reports and resolve account discrepanciesBalance daily ledgers and run data queries

Answer incoming telephone calls, provide information to customers, and direct calls to their respective departmentsComplete clerical tasks such as organizing company files, copying, and entering data into Salesforce CRM