• Implement Reels strategy that increased overall engagement to 11.5% and post views by 350%• Collaborated on organic YouTube growth strategy that increased follower count to 1,500 in just 8 months• Launch social accounts (Instagram and YouTube) and collaborate in planning content calendar • Conceptualize photo/video shoots and provide final edits on all YouTube videos and Instagram posts• Conduct YouTube analytics reports in order to track progress and identify optimization opportunities• Design branding assets such as clothing design mockups, logo, and business cards using Adobe CC

• Utilize strong communication skills to build rapport and establish long-term customer loyalty• Provide complete solutions tailored to each customer’s needs • Educate and assist customers with any technical and troubleshooting inquiries• Manage store traffic and demonstrate leadership through effective On-Point strategies• Consistently maintained high NPS and TMS results and showed significant growth in my Business and AppleCare results

• Designed and launched company website, logo, and business cards• Created and scheduled posts on Instagram and Facebook • Designed graphics using Adobe Creative Suite and wrote copy for social media and blog posts

• Coordinated with marketing team regularly to brainstorm and implement innovative social media campaigns for Lightning in a Bottle (LIB) and Coachella music festivals• Composed copy for “Countdown to Coachella” posts on Instagram that gained over 4,000 engagements• Collaborated with Social Media Manager on strategies to maximize social media engagement• Assisted in managing DoLaB Twitter account on-site at Coachella Weekend 2, generating tweets that saw over 10,000 impressions and over 1,500 engagements with a follower growth of over 2,000• Contributed to Design team in developing digital assets, image and video editing, and graphic design• Conducted social trend research and benchmark audits based on department needs

Worked on designing social media content, advertising events, graphic design, and general organizational/planning contributions.

• Assisted in submitting clients to breakdowns• Participated in client meetings and interviews• Chose final headshots for client’s commercial and theatrical breakdown accounts• Organized client contracts and paperwork• Curated the Make Music Santa Monica performers• Scheduled performers and venues for the Make Music event

• Oversaw and advised cashier operations and customer service• Opened and closed store using a POS system, organizing the cashbox, and locking down store with security system• Assisted head manager with any store maintenance, special events, or making excel spreadsheets

• Operated POS system, assisted customers, and organized merchandise on the floor and in the stockroom.

• Provided messenger service: dispatching, discharging, transporting files/specimen• Assisted shift supervisor in directing 10 other volunteers and consulted when handling difficult situations • Co-Established the Hospitality Cart service and organized donations, which provided magazines, games, and activities to lift spirits/pass the time for patients and visitors• Received the 100, 200, and 400 Hour Awards, and was nominated for a Service Award

• Serviced clients via telephone and in person• Organized files and created Excel spreadsheets• Collected and recorded property rent• Balanced checkbooks• Contacted and scheduled maintenance personnel to service properties