-Greeted and engaged fans with a positive attitude, distributed promotional items, and provided game-day programs.-Entertained fans in the stands, creating a fun and exciting atmosphere for all ages.-Prepared and organized props for in-game promotions, ensuring contestants were ready for participation.-Collaborated with ticket sales reps to coordinate fan experience packages and recognitions during pre-game, in-game, and post-game activities (e.g., national anthem, halftime performances).-Selected and instructed contestants for in-game promotions, explaining rules and maintaining enthusiasm.-Managed promotions and interactive activities during pregame, timeouts, halftime, and postgame.-Ensured concourse safety and fostered a fun, engaging environment for fans.-Interact professionally with fans and staff to promote the Cleveland Charge brand.

Supervised and mentored 40 students aged 14-16 during their summer employment in the Cleveland and Shaker Heights areas, providing guidance and support throughout their experience.Managed and updated the system database to ensure timely updates of case notes and payroll records.Devised strategies to initiate contact and re-engage disconnected youth, fostering renewed participation and commitment.Applied problem-solving skills to promptly address issues, prioritizing student safety and well-being.Fostered clear communication with youth and their parents/guardians to promote understanding and collaboration.

-Customer Assistance: Greet athletes and provide friendly and helpful assistance and assist athletes in finding the right size, style, and brand of footwear based on their preferences and needs.-Product Knowledge: Stay informed about the current trends in footwear and have a good understanding of the features and benefits of the products available while providing accurate and detailed information about different brands, styles, and technologies used in footwear.-Merchandising and Stocking: Maintain a clean and organized footwear department. Replenish stock, arrange displays, and ensure that products are neatly presented on shelves or racks.Participate in inventory management, including receiving and organizing new merchandise.-Fitting Assistance: Assist customers in trying on shoes, ensuring proper fit and comfort. Educate customers on proper sizing and help them understand the importance of selecting well-fitting footwear.

-Collaborate with other departments, such as marketing, sales, and operations, to ensure cohesive event planning and execution.-Generate reports on ticket sales, attendance, and revenue for management review and Provide analysis and insights into sales trends or patterns.-Assist in providing excellent customer service to fans and patrons seeking information about ticketing options, pricing, and seating arrangements while also assist with processing ticket orders, payments, and managing customer accounts.-Aid in the sale of tickets for sporting events, matches, or games, collaborate with the ticketing team to coordinate logistics for ticketed events, and Support promotional campaigns and initiatives to increase ticket sales.

Working under Assistant Professor Corinne M. Hassler, Dept of Marketing and Supply Chain.-Data Collection: Assist in collecting data through experiments, surveys, interviews, or other research methods and ensure accuracy and reliability in data collection procedures.-Laboratory or Field Assistance: Support researcher in laboratory experiments or fieldwork.-Collaboration and Communication: Collaborate with other research team members, including faculty and other research assistants.-Professional Development: Actively engage in opportunities for learning and skill development.

Supervising and working hands on to promote a positive experience within the different programs that Campus Recreation offers to our students, faculty, and staff.-Pre-Game Preparation: Set up and inspect equipment and playing areas before games to ensure they meet safety standards.-Training and Development: Participate and operate ongoing training and professional development opportunities to enhance officiating skills.-Communication: Confer with other officials, coaches, players to provide information, coordinate activities, and debrief of the rules and attend pre-game meetings or training sessions to stay informed about rule changes or updates.-Player Education: Explain rules and regulations to participants before games and address any questions or concerns and resolve claims and misunderstandings of rules, infractions, and complaints by participants

-Assisted the University of Kentucky Sports Video Department.-Served as the Replay Operator during live events, either exclusively in a replay role or as a content packager using Dreamcatcher. Capable of following and tracking collegiate game storylines, moments, and players while independently creating content to meet production requirements with minimal guidance and direction.-Gained knowledge of the terminology, workflows and equipment associated with live event productions. Including but not limited to replay servers, telestration systems, all-in-one production units, and video router infrastructure.

-Sales and Customer Experience rotation: began to build the foundational skills necessary to service our customers, lead a team, and drive sales.-Operations and Visual Merchandising rotation: learned what it takes to make our stores easy and exciting for customers to shop, from receiving the product to ensuring it is floor-ready. Overall, built skills in store operations and merchandising.-Business Administration rotation: got direct experience with ‘big picture’ human resources & talent management functions for the Union Square store, including interviewing, hiring, staffing, and scheduling.-Executed management functions by demonstrating strong leadership and communication skills.-Coached and developed teams of associates and create a customer-focused selling environment. -Drove sales & profit through a range of different responsibilities, including but not limited to, hiring & developing talent, assisting with daily operation of stores, empowering your team to deliver customer service.-Drove and exceed sales goals by developing & executing strategies; determine business-driving opportunities.-Analyzed trends, identified business opportunities, executed strategies, and collaborated with key partners to influence merchandise selection and placement in store.-Used tools and analyze documents to forecast workload and allocate resources as needed.-Drove employee engagement & recognition of success.-Observed and assessed merchandise execution processes to identify areas of opportunities; recommending solutions to store.

Develop skills in digital marketing and graphic design by helping to create and deploy promotional and informational materials, such as brochures, flyers, social media graphics for various library events, services, and resources.• Work hands-on with UK Libraries’ new website, taking on a creative role in the development of a unique collection of web content while also adhering to the university’s and the library system’s brand standards.