Operations Coordinator
Current- Process, expedite, and track work orders from customers including submission into client systems/back-office platforms- Responsible for being a subject matter expert while delivering operational excellence to our customers. -Schedules providers in response to submitted work orders - Communicate with customers on progress to completion- Provide RFP (Request for Proposal) support & insight (Region, specification, etc. into CRM) and proposal/quote development- Develop reporting & execution of KPI’s- Use independent decision making with client and third-party vendors; for example, in assigning work to technicians, creating work orders, invoicing, opening & closing cases in DMG systems, etc.- Provide uninterrupted peace of mind through sustainable relationships and bring peace of mind, work verification, urgency, and value to every Facilities Maintenance solution through industry-leading technology, innovation, and service