Madison Lassiter Email & Phone Number

Greenville County, South Carolina, United States

• Consistently exceeded daily sales goals by effectively promoting and encouraging customers to apply for the company’s credit card, resulting in increased customer loyalty and sales revenue• Demonstrated exceptional product knowledge and customer service skills, actively recommending and guiding customers towards suitable products based on their individual needs and preferences• Played a vital role in maintaining a visually appealing and organized sales floor by consistently restocking products on shelves and promptly removing any trash or debris from the floor, ensuring a positive shopping experience for customers• Relied upon by management during critical periods of high volume for consistent and dependable performance

Fort Oglethorpe, Georgia, United States

• Managed a team of 8 employees, providing guidance, support, and training to maximize individual and team performance while fostering a positive and cohesive work environment• Kept track of employee metrics and customer satisfaction ratings to find areas of improvement when serving our guests and ensuring that all visits are exceptional and cater to customer needs leading to a 4.2/5 review rating• Efficiently planned and posted daily and weekly schedules, optimizing staff coverage to meet operational needs and maintain excellent customer service standards• Developed and executed effective advertising strategies to promote daily meal specials, attracting new customers, and boosting sales by 50%• Planned and posted daily and weekly schedules, optimizing staff coverage to meet operational needs and maintain excellent customer service standards• Demonstrated strong conflict resolution skills, adeptly resolving customer conflicts and ensuring customer satisfaction while upholding the reputation and integrity of the establishment • Recognized for exceptional customer service skills, adaptability in fast-paced environments, and rapid learning capabilities, resulting in promotions from hostess to server, and ultimately to assistant manager