Madison Mays Email & Phone Number

Phoenix, Arizona, United States

 Supported testing, validations, pilot and production for the migration of a $1B+ late stage collection account placement system to a bespoke internal platform for US, UK, ANZ markets. Streamlined communication and strengthened business relationships by becoming point of contact for 16 external collection agencies and liaising with internal business, technology and capability teams Led internal and external meetings with cross functional teams to clearly define project deliverables, timelines, and gain partner alignment Created, managed, and tracked end to end resolution of over 900+ system questions and issues raised by 3rd party.  Designed a robust process to ensure end to end validation of over 500 test conditions across 16 collection agencies. Conducted live troubleshooting sessions with internal and external teams allowing for collaborative resolution of issues Proactively identified and escalated issues based on analyzing data trends Resolved issues through root cause analysis and user interface validation Advocated for external partners in PI and sprint planning to balance partner needs against company objectives and project goals Trained partners on new UI system functionality  Supported IP configuration and requests for user access to platform  Monitored, tracked, and presented project updates to key stakeholders Conducted interviews and made hiring decisions for department internship program

Phoenix, Arizona Area

- Re-engineered processes within the revenue cycle and patient healthcare with one of the nation’s top integrated healthcare delivery networks, and supported process change implementation- Designed and maintained electronic metric tracking and work management tools using VBA- Identified enhancements through data analysis, root cause analysis, and observations- Developed and presented unique solutions and implemented corrective actions to address areasof opportunity- Supported and taught business process improvement events (Kaizen)- Trained in Lean and Six Sigma methodology under Deming taught engineers

Phoenix, Arizona Area

- Collected and processed chemicals and lab samples while adhering to safety protocols- Managed time, work, and multiple site visits while adhering to a deadline- Demonstrated exemplary verbal communication and professionalism to foster and maintain excellent client relationships