Responsible for employee recruitment and retainment - involving but not limited to: company culture, social media, creating systems/processes, human resource duties (payroll, billing, etc.), event planning, etc. Additionally, work with customers over the phone and in person creating a customer-centered experience to fulfill any needs/wants that may be requested.

COVID-interim job. Patients’ first and last point of contact. Prepared patient information charts. Coordinated patients’ insurance. Ran preliminary testing for patients before seeing the doctor. Worked with TBI patient’s social worker, case manager, and/or guardian. Scheduled patient appointments via online, phone and in-person. Scheduled appointments for patients at corresponding doctor offices around southeast Michigan. Operated multi-line telephone system. Placed contact lens orders with various companies. Organized and dispensed contact lens inventory. Handled all end-of-day financial processes. Trained new employees.

Oversaw and managed all digital marketing projects and tasks including, but not limited to: all client accounts and employee/contractor work, timelines, and hours. Created and revised processes. Created monthly reports for client meetings. Prepared and ran all internal employee meetings. Took minutes in all client meetings. Main point of contact for all clients. On-boarded clients to use project management software for effective and efficient team communication. Created organized file homes for each individual client. Condensed excess client account information. Streamlined communication between employees, and employees/clients.

Supervised students/campers, ages 4 to 13 years. Maintained student/camper files. Lead sections of staff meetings. Conducted/organized lessons. Interacted with student/camper’s parents/guardians.

Communicated on multiple platforms with multi-aged audiences including pastoral staff, parents/guardians, volunteers, and students. Created and implemented processes and systems (some used ministry-wide). Planned, executed, and conducted trainings (for continued education and new speakers). Delegated responsibilities to interns, leaders, volunteers, and students. Programmed weekend services along with other mission critical tasks. Planned and executed events for 5th through 12th grade students.

Supervised students/campers, ages 3 months to 13 years. Maintained student/camper files. Lead sections of staff meetings. Conducted/organized lessons. Interacted with student/camper’s parents/guardians.

Handled customer service requests, both in person and via a multi-line telephone system.Received/maintained accurate inventory records. Trained new employees. Organized product display.