Madison Payne Email & Phone Number

- Utilize Optimizely CMS and e-commerce to audit, test, build, edit, and customize website features and pages.- Provide UX/UI feedback during design reviews on mock-ups for redesigns using Figma. - Perform in-depth user acceptance testing on new features and enhancements before launch.- Collaborate with marketing teams to define new website features and enhancements using ServiceNow.- Engage in weekly backlog meetings with developers to review and approve web enhancements and bug fixes.- Support 7 marketing teams by building landing pages, training users, and resolving website issues.- Manage support tickets for five websites using ServiceNow.

Austin, Texas, United States

- Guided a team of 3 to enhance the application process, refine navigation systems, and optimize layout,resulting in the successful launch of a responsive app for a startup specializing in furnished home rentals.- Communicated with development stakeholders in Scrum standups for timely progress and a successful product launch, involving daily updates and story grooming.- Conducted 6 usability tests and heuristic evaluations to assess the existing website, identifying nearly 20 usability issues with the goal of enhancing the SUS score from 68.- Tailored Bootstrap 5+ components to create a scalable design system seamlessly integrated with existing branding guidelines and design standards.- Crafted 60+ screen high-fidelity interactive Figma prototypes for both desktop and mobile, serving as acomprehensive design reference for seamless implementation by the development team.

- Managed a team of 4 to complete work in a 3 week sprint to design digital wireframes and a high-fidelity interactive prototype for a new SaaS platform, with the goal of improving sign-up and conversion rate.- Developed a survey and interviewed 5 users to identify top trends, address user problems, and createpersonas.- Created a scalable design system, streamlining internal workflow adhering to design system restraints.- Conducted 6 usability tests and incorporated the feedback that came from them, resulting in the standard usability score for the product design going from 54 (marginal) to 84 (excellent) after 1 design iteration.

- Served as the primary contact for users with advanced requirements, attaining 95% average satisfaction.- Led process improvement efforts and mentored 15+ trainees with call and chat simulations. - Improved team performance by 4%, managing an incentivized contest centered around a new KPI.

- Serve as the first point of contact for customers when they have issues—consistently performed at or near the top of my peer group on KPIs.- Selected to mentor trainees and lead improvement efforts—promoted to Tier 2 after 5 months

Cypress, California

- Monitored approval process tracking and communication between internal teams and licensors through the company’s portal and licensors' portal.- Coordinated with licensor’s regarding product feedback and collaborated with internal teams to reiterate designs that better aligned with legal trademarks.- Crafted a 22-page training manual of pre-production and top of production submission samples to improve future onboarding.- Provided feedback from licensors to creative team, account managers, sales, and production to make necessary changes. - Obtained approval on initial concepts, pre-production samples, and final samples.

Broomfield, Colorado

- Merchandised duties for highly trafficked clothing store.- Proactively folded and displayed products to maintain attractive, customer-friendly store environment. - Helped customers find exactly what they wanted, including working with co-workers to search throughout the store and checking for inventory at other stores. - Worked one on one with the customers understanding their needs and thoughtfully recommending clothes, helped if they needed alterations to be done/picked up, worked with the register, sending follow up letters building good customer relationships. - In addition to driving high customer satisfaction, I consistently met my sales goals and quotas.

Fort Collins, Colorado

- Marketed to high school athletes to build awareness of playing football for Colorado State University.- Setup mail merges in excel to send game-day invitations to prospects. - Wrote addresses on envelopes so that coaches could send handwritten letters to athletes providing a personal touch. - Captured data on prospects, and entered information into a database allowing coaches to communicate to players.

User Experience Design Immersive

Full-time immersive User Experience Design program that includes over 480 hours of professional training over twelve weeks. Utilized.

Bachelor'S Degree, Apparel And Merchandising