Madison Porter Email and Phone Number
Madison Porter work email
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Madison Porter personal email
Born in Texas Raised in extremesForged at IBM Committed to pursuing challenges and solutions while providing business enterprise-level technology as a trustworthy and reliable employeeProfessional AccomplishmentsEducation, Training and CourseworkCompleted many courses while employed with IBM in technical computer hardware and software4+ years in enterprise level Data Center & Cloud Services and Operations 5 years of Inventory Control, Customer Services, and IT experience2 years of IT Call Center Help Desk SupportFocused work ethic in a team environmentWindows, Microsoft, Excel, Work, Outlook and PowerPointHardware and Software assembling and troubleshootingRelationship BuildingEffectively foster business relationships through teaming across departmentsEnsure 99.9% service level guarantees for customers via teaming with data center operationsSkills and experiences • 2 years of IT Call Center Help Desk Support• 4+ years in enterprise level Data Center & Cloud Services & operation• 5 years of inventory control, Customers services, and I.T tech experience• Focused work ethic in a team environment & independent contributor• Linux, AWS, Windows, Microsoft, Excel, Word, Outlook, PowerPoint, ServiceNow & Salesforce• Hardware assembling and troubleshooting• Software documentation, installation, implementation and technical support Software Documentation, Software as a Service (SaaS), Cisco Systems Products, Computer Hardware Troubleshooting, Customer SupportAwards:• Employee of the Month at Walmart Neighborhood Market, February 2014Customer Service Award at Walmart Neighborhood Market, March 2016 Safety Award at Walmart Neighborhood Market, November 2017Employee of the Month at Walmart Neighborhood Market, February 2018EducationGrapevine High School Graduate 2015Grapevine, TXAustin Community College Coursework 2021AWS (Cloud) Infostructure – CompletedCybersecurity Engineering - Completed· IBM cloud essentials - Completed · Google It support fundamentals - Completed
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Senior Analyst For Hcl And State FarmHcltechCanton, Ga, Us
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Service Desk SpecialistThe Home Depot Nov 2024 - PresentAtlanta, Georgia, Us -
Senior It Analyst For HclHcltech Nov 2022 - Aug 2024Noida, Uttar Pradesh, InState Farm hired HCLTech to run its IT Help Desk and infrastructure services work, managing hardware, infrastructure software, and network connections.· Met or exceeded daily goals set by management. Remained Top 3 performer on all first call resolutions.· Achieved the #1 top score for overall compliance across the entire company by regulating and reorganizing processes to ensure adherence to the company standards.· Responsible for supporting and working with State Farm agents to address their technical problems on numerous applications and equipment. Help agents from anything from a password reset to determines where their lost payments when and helping to get the funds deposited into the correct account.· Help to identify discrepancies in clients’ payments and transactions. If errors were made, we document it to fix the errors and get lost funds recovered and also by troubleshooting systems and reporting issues.· Support agents ordering and then installing and configuring new computers, laptops and printers, software and peripheral equipment. In addition, we provide ongoing repair, maintenance, modification and troubleshooting.· We troubleshoot to resolve technical issues related to network infrastructures and software.· Instructed and trained new employees on ServiceNow and other State Farm systems. Provided effective knowledge transfer by instructing and guiding team members on IT support procedures· Created and completed comprehensive documentation, simplifying processes and ensuring consistency in IT support procedures· We use Citrix digital workspace, software that includes Hercules, ServiceNow, Microsoft Office & Teams to support customers. We also use Cisco Virtual Desktop Infrastructure (VDI) for networking and to remotely fix their systems. We use Hercules, a computer emulator for IBM mainframe computers to allow software to run their personal computers. We support both IOS and android phones. -
Ibm Cloud Inventory Services TechnicianSoftlayer, An Ibm Company Oct 2018 - Nov 2022UsIBM, Dallas, TX Oct 2018 – presentCloud technology leader with a focus on inventory control of cloud solutionsThe Inventory team at IBM Cloud (SoftLayer) maintains the hardware and servers Inventory stock and the ordering of new hardware as well as receiving of new server shipments. The team also assists with the audits of all Inventory items. • Computer hardware component identification to stage and fulfill large scale customer implementations. • Manage hardware tracking information into data base. • Verification of proper shipment and the tracking of new inbound shipments. • Troubleshooting servers and workstations and various hardware components. • Provide necessary repairs/fixes after troubleshooting problems. • Manage the end to end process for RMA Return Management Authorization• Manage delivery of items by truck and creating pallets to ship across the world• Create documents for shipping and manage logistics for domestic and international shipments -
Datacenter TechnicianIbm Oct 2018 - Nov 2022Armonk, New York, Ny, Us• Helping customers with variant problems in their servers within the Datacenter • Working with Linux Microsoft and red hat devices• Works on supermicro Diel and Lenovo servers • Handle customer Tickets for customers issues with their servers • Troubleshooting servers and workstations and various hardware components. Monitoring queues on Integrated Management System (IMS) for ticketing support.Troubleshooting servers and various hardware components.Racking, building, cabling, configuring, and provisioning Intel and Advanced Micro Devices (AMD) and [Intel} servers.Replacing defective components and scheduling server maintenance.• Provide necessary repairs/fixes after troubleshooting problems. -
Walmart Associate . Department Lead And Inventory Services SpecialistWalmart Nov 2014 - Sep 2018Bentonville, Arkansas, UsWalmart Neighborhood Market, Colleyville, TX • Responsible for the pricing of merchandise in the stock room and stocking merchandise on the shelves in the store. • In addition, also work in the Deli taking orders, slicing meat and cheese, making sandwiches and salads. • Also assigned on various schedules to Down stack pallets, oversee self-checkouts and collect grocery carts outside. • Work in various departments that include produce, frozen dairy and meat to cycle out of dates, maintain inventory and keep inventory counts. • Maintain cleaning standards for assigned departments and repair anything needing attention Awards: • Employee of the Month at Walmart Neighborhood Market February 1, 2014 • Customer Service Award at Walmart Neighborhood Market March 1, 2016 • Safety Award Walmart Neighborhood November 10, 2017• Employee of the Month at Walmart Neighborhood Market February 1, 2018
Madison Porter Skills
Madison Porter Education Details
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Austin Community CollegeComputer Science
Frequently Asked Questions about Madison Porter
What company does Madison Porter work for?
Madison Porter works for Hcltech
What is Madison Porter's role at the current company?
Madison Porter's current role is Senior Analyst for HCL and State farm.
What is Madison Porter's email address?
Madison Porter's email address is ma****@****ibm.com
What schools did Madison Porter attend?
Madison Porter attended Austin Community College.
What skills is Madison Porter known for?
Madison Porter has skills like Communication, Technical Support, Information Technology, International Logistics, Customer Relationship Management, Customer Insight, Budgeting, Social Services, Computer Repair, Computer Maintenance, Computer Science, Computer Hardware Troubleshooting.
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