Ensure a well-maintained and clean facility for members. Resolve issues regarding memberships and facilities. Oversee front desk and janitorial staff. Manage weekly transactions, supplies, budget, and scheduling. Hire and train new employees while upholding company standards.

Communicate professionally with pet owners in person, by email, and by text daily. Complete documentation regarding animals for future reference and improved care. Contribute to client retention by consistently providing outstanding customer service to clients and pets. Give animals proper attention to promote a secure environment in the owner’s absence.

Developed proposals and operational plans for active members of the chapter. Monitored programming trends to keep content relevant and up to date. Maintained information on active membership, chapter events, and funds. Grew active alumni participation. Monitored programming schedules, conformance to guidelines, and quality. Facilitated programming by coordinating resources and deliverables among chairpersons. Developed and recommended policies and procedures to ensure compliance with university guidelines.

Maintained a safe and fun environment for guests during concerts and sporting events at different venues in Philadelphia and Washington, D.C. areas. Fielded over 25 customer and employee inquiries daily. Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures. Reviewed and screened applicant resumes to identify qualified candidates. Briefed job applicants regarding responsibilities, benefits, and schedules to provide information regardingjob specifications and logistics. Pre-screened resumes prior to sending them to hiring managers for consideration. Completed human resource operational requirements by scheduling and assigning employees.