Madison Rourke

Madison Rourke Email and Phone Number

Inside Sales Representative @ iTurity
Austin, TX, US
Madison Rourke's Location
Austin, Texas, United States, United States
About Madison Rourke

A numbers-oriented representative with proven expertise in sales, marketing, and customer service. Known for strong analytical and organizational skills, as well as superior communication skills, both oral and written. An effective problem solver with an attention to detail. Works well with a wide variety of personalities and possesses talent in the accounting and finance fields. A strategic thinker who consistently delivers according to high standards and realizes the value of service in order to gain loyalty and customer trust. An intuitive, honest and responsible employee.

Madison Rourke's Current Company Details
iTurity

Iturity

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Inside Sales Representative
Austin, TX, US
Madison Rourke Work Experience Details
  • Iturity
    Inside Sales Representative
    Iturity
    Austin, Tx, Us
  • Iturity
    Inside Sales Representative
    Iturity May 2022 - Present
    Austin, Texas, United States
    Responsible for maintaining contact with school districts in various states regarding their device repair process. Ensures information is being relayed smoothly and efficiently, and that technology directors of these school districts are being followed up on after free trial repairs.Promoted and educated various school district leaders in different states about iTurity's services and device repair processes. Spoke to technology directors in these districts about the offer of a free trial repair of a Chromebook or iPad.Kept track of different accounts and school districts we work with. Corresponded with them via phone and email about work they need done on devices, as well as work already completed.Prospected different school districts and found phone numbers, email addresses, and names of school leaders and technology directors. Downloaded worksheet and contacted these prospects.Provided price sheets for different device models; both parts cost and repair cost. Also sent details regarding protection plans that iTurity offers for all devices.Sent out boxes for free trial repairs with a foam insert and prepaid return shipping label. Once these boxes were received and repairs completed, sent the devices back to school districts.Worked with colleagues to create price sheets for devices not listed.
  • Nfc Amenity Management
    Luxury Concierge
    Nfc Amenity Management Jun 2021 - May 2022
    Austin, Texas, United States
    Dedicated to providing quality service to the residents. Capable of decision making, implementing initiative, and judgement while working towards a goal. Exceeds expectations to ensure the residents' happiness and satisfaction.Responsible for maintaining contact with the leasing office regarding resident requests and and complaints. Ensures information is being relayed smoothly and efficiently, and that residents are being followed up with regarding submitted requests and complaints.Implemented solutions for issues with the building and gathered resident and guest feedback for property management company and concierge service's improvement.Worked to ensure proper arrangement and organization of the front desk and lobby area.Promoted and educated potential residents on information pertaining to the apartment complex and living in Downtown Austin. Kept individuals up to date on upcoming events and activities happening in the city.Kept track of scheduled move-ins and locked in freight elevator reservations for residents. Buzzed residents and guests up in the elevator with a key fob, as well as delivery drivers.Scanned resident packages into the portal and organized/stored them in a closet located in the lobby. Brought resident packages upstairs to them if requested. After packages were picked up, scanned them out of the resident portal/system.Handed out complimentary snacks and waters to residents and their guests, and greeted each visitor with a warm smile and positive attitude.Used spare keys to let residents into their units if necessary; created service requests for a new set of keys if needed.Walked the property twice every shift and ensured everything was in its proper place for each amenity and floor.
  • Staybridge Suites® Hotels
    Front Desk Agent/Customer Service Representative
    Staybridge Suites® Hotels Dec 2020 - Jun 2021
    Austin, Texas, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing suite shop in the hotel, checking in guests periodically, and assisting individuals over the phone and in person.Implemented solutions for product placement and gathered customer feedback for company improvement.Worked to ensure the proper arrangement and organization of the front desk.Promoted and educated potential guests on new information pertaining to the KWB brand and IHG Rewards, and followed up on guests with supplies and service requests.Closed out the cash drawer and kept track of check-ins scheduled for the day, and took measures to make sure the lobby and floors remained clean and organized for the next day.Handed out complimentary snacks and waters to KWB members, and greeted each guest with a warm smile and positive attitude.Picked up rooms when needed, took out garbage, contributed to set up and clean up of the lobby and meeting room areas.Brought out towels to the pool area in the afternoon and put them back in the laundry room at closing time, as well as locking up the gate.
  • Holiday Inn Express
    Front Desk Agent/Customer Service Representative
    Holiday Inn Express Mar 2020 - Dec 2020
    Austin, Texas, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing suite shop in the hotel, checking in guests periodically, and assisting individuals over the phone and in person.Implemented solutions for product placement and gathered customer feedback for company improvement.Worked to ensure the proper arrangement and organization of the front desk.Promoted and educated potential guests on new information pertaining to the KWB brand and IHG Rewards, and followed up on guests with supplies and service requests.Closed out the cash drawer and kept track of check-ins scheduled for the day, and took measures to make sure the lobby and floors remained clean and organized for the next day.Handed out complimentary snacks and waters to KWB members, and greeted each guest with a warm smile and positive attitude.Picked up rooms when needed, took out garbage, contributed to set up and clean up of the lobby and meeting room areas.Sent the hotel’s shuttle driver to pick up guests upon arrival to the Austin Bergstrom International Airport, and arranged for them to be taken back in time for their travel arrangements.Brought out towels to the pool area in the afternoon and put them back in the laundry room at closing time, as well as locking up the gate.Handed out breakfast sheets for the guests upon check-in, and collected them later in the evenings for preparation of breakfast bags during the night audit shift.
  • Staybridge Suites® Hotels
    Front Desk Agent/Customer Service Representative
    Staybridge Suites® Hotels Sep 2018 - Jan 2020
    Littleton, Colorado, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing suite shop in the hotel, checking in guests periodically, and assisting individuals over the phone and in person.Implemented solutions for product placement and gathered customer feedback for company improvement.Put out fresh coffee and ice water throughout the course of the day.Worked to ensure the proper arrangement and organization of the front desk.Promoted and educated potential guests on new information pertaining to the KWB brand and IHG Rewards, and followed up on guests with supplies and service requests.Closed out the cash drawer and kept track of check-ins scheduled for the day, and took measures to make sure the lobby and floors remained clean and organized for the next day.Handed out complimentary snacks and waters to KWB members, and greeted each guest with a warm smile and positive attitude.Picked up rooms when needed, took out garbage, contributed to set up and clean up of the kitchen during each meal.
  • Hampton Inn And Suites
    Front Desk Agent/Customer Service Representative
    Hampton Inn And Suites Jun 2018 - Sep 2018
    Littleton, Colorado, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing suite shop in the hotel, checking in guests periodically, and assisting individuals over the phone and in person.Implemented solutions for product placement and gathered customer feedback for company improvement.Put out fresh coffee and ice water throughout the course of the day.Worked to ensure the proper arrangement and organization of the front desk.Promoted and educated potential guests on new information pertaining to the Hilton brand and Hilton Honors, and followed up on guests with supplies and service requests.Closed out the cash drawer and kept track of check-ins scheduled for the day, and took measures to make sure the lobby and floors remained clean and organized for the next day.Handed out complimentary snacks and waters to Hilton Honors members, and greeted each guest with a warm smile and positive attitude.Picked up rooms when needed, took out garbage, drove company shuttle to pick up and drop off guests at various locations within a five-mile radius of the hotel.
  • Nytech Heating & Cooling
    Appointment Generator/Customer Service Representative
    Nytech Heating & Cooling Jul 2017 - Oct 2017
    Castle Rock, Colorado, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing company display in the Lowe's store, checking in periodically with Lowe's employees, and assisting customers over the phone and in person.Implemented solutions for product placement and gathered customer feedback for company improvement.Lennox A/C and Heaters as well as other specialized utilities.Worked to ensure the proper arrangement of the company display in Lowe's.Promoted and educated potential customers on product lines and brands sold by the company, and followed up on customers with previous appointments.Closed down the store display and kept track of appointments scheduled for the day, and took measures to make sure the in-store display remained clean and organized for the next day.
  • Skyridge Medical Center
    Scanner/Office Assistant
    Skyridge Medical Center Aug 2016 - May 2017
    Lone Tree, Colorado, United States
    Dedicated to providing quality service to the secretaries and nurses at the office. Capable of decision making, implementing initiative and judgment while working towards a goal. Ensured that each scanned chart contained all its pages and that each page was in the correctly designated section. Made sure that no important documents within the file were lost or thrown away.Responsible for organizing patient files in the office, copying documents for each individual chart, and periodically scanning each batch of patient information into the online ChartCapture system designed for withholding patients' charts.Implemented solutions for copying ultrasound photos in a more effective and efficient way in order to save time for the business.Worked to ensure that each chart had been properly scanned into the system in the correct order of the charts (left side, general information, procedures, labs, pathology, x-rays).Promoted and educated new members of the scanning team on ways to properly implement each activity that was part of the scanning process. Always looked for new ways to improve or speed up the process.Made the necessary arrangements for putting away the confidential charts holding patient information at the end of each day of scanning.Assisted in cleaning up the office at the end of each day. Helped with throwing away papers that were no longer needed, and shredding documents that contained patient information. Started the dishwasher and cleaned the kitchen as was designated each week.
  • Julie'S Hallmark
    Sales Rep
    Julie'S Hallmark Dec 2013 - Aug 2015
    Highlands Ranch, Colorado, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing products throughout the store, checking in product shipments, and periodically assisting customers over the phone and in person.Implemented solutions for product placement and input customer orders for Keepsake Ornament collections as well as other specialized brands.Worked to ensure the proper arrangement of the card department.Promoted and educated customers on product lines and brands sold by the company, and managed the cash register during the day.Made the necessary arrangements for opening the store at the start of the day.Assisted in closing down the store and tracking inventory for the day, and took measures to make sure the area remained clean and organized for the next day.
  • Amy'S Hallmark
    Sales Rep
    Amy'S Hallmark Dec 2013 - Jul 2014
    Highlands Ranch, Colorado, United States
    Dedicated to providing quality service to the customers. Capable of decision making, implementing initiative and judgment while working towards a goal. Exceeds expectations to make the sales increase.Responsible for organizing products throughout the store, checking in product shipments, and periodically assisting customers over the phone and in person.Implemented solutions for product placement and input customer orders for Keepsake Ornament collections as well as other specialized brands.Worked to ensure the proper arrangement of the card department.Promoted and educated customers on product lines and brands sold by the company, and managed the cash register during the day.Made the necessary arrangements for opening the store at the start of the day.Assisted in closing down the store and tracking inventory for the day, and took measures to make sure the area remained clean and organized for the next day.

Madison Rourke Skills

Customer Service Retail

Madison Rourke Education Details

Frequently Asked Questions about Madison Rourke

What company does Madison Rourke work for?

Madison Rourke works for Iturity

What is Madison Rourke's role at the current company?

Madison Rourke's current role is Inside Sales Representative.

What schools did Madison Rourke attend?

Madison Rourke attended Metropolitan State University Of Denver, Arapahoe Community College.

What skills is Madison Rourke known for?

Madison Rourke has skills like Customer Service, Retail.

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