-Establish and manage ever-evolving phone dispatching system -Develop and maintain relationships with existing clients, responding to customer inquiries and complaints-Monitor client accounts and ensure customer satisfaction - implementing strategies to increase customer loyalty-Receive and examine reports on account performance by analyzing data to identify trends and opportunities-Coordinate with other departments to ensure customer needs are met-Develop and implement customer service policies and procedures

-Receive, process, and storing incoming shipments of flowers -Make floral arrangements according to the design specifications of the customer using a large variety of vases and unconventional containers-Cleaning, prepping, and packaging glass, candle sticks, and other motifs-Assistance for delivery of arrangements, including loading and unloading van in addition to carrying arrangements to designated location-Creating of floral sculptures, arches, tables capes, and large scale installations at venues.

-Exceptionally able to bridge communications between staff, superiors, clients and customers using all communication avenues—verbal, written and body language techniques—appropriately-Responsible for making schedules and overseeing/ approving requests off or scheduling conflicts-Managed scheduling and executing interviews, orientations, and training of new staff-Familiar with industry standards with clear, concise policy to reduce organizational risk-Proponent of using software (proprietary or commercial) to save time and money-Merchandising the women’s department and men’s departments and developing store displays with display artists-Picking, packaging and shipping online orders from the store, ordering shipping supplies, and adjusting inventory accordingly-Organizing and styling photoshoots for the Urban Outfitters Instagram page

-Proven ability to direct, motivate, and manage personnel to achieve maximum productivity.-Successful record of realizing company objectives through persistent effort, attention to detail, and effective time management.-Track record of successfully supervising regular and seasonal employees.-Advocate of positive learning environments, emphasize on cost efficient training.